IRP Medical · 6 hours ago
Help Desk Analyst
Bal Seal Engineering Colorado Springs, Colorado Springs, CO, US
Full-time
Onsite
Entry Level
$25.22/hr - $37.84/hr
2+ years expBal Seal Engineering is seeking a Help Desk Analyst who provides world-class IT support to all employees and internal customers. The role involves troubleshooting hardware, software, and network issues, supporting end-user devices, and ensuring a positive customer service experience across the organization.
AerospaceIndustrial AutomationManufacturingPlastics and Rubber Manufacturing
No H1B
U.S. Citizen Only
Responsibilities
Troubleshoot and resolve software, hardware, and networking support tickets in a timely and professional manner
Issue, manage, and support employer-issued mobile and computing devices, including smartphones, laptops, USB devices, and related peripherals
Train employees on the proper use of IT systems and employer-issued devices
Perform all IT-related tasks associated with employee onboarding and offboarding
Maintain and update IT protocols, manuals, and other technical documentation
Provide courteous, prompt, and effective responses to IT support requests
Perform other related duties as assigned to support IT operations and business needs
Qualification
Required
High school diploma or equivalent required
Proficiency in PC hardware support, troubleshooting, and repair
Strong experience managing and supporting multiple mobile device types
Proficiency with Windows 11, Microsoft Office, Exchange, SharePoint, Active Directory, and Cisco products
Strong analytical and problem-solving skills
Excellent customer service and communication skills
Self-motivated, well-organized, and service-oriented with the ability to work independently
Frequent standing and walking; ability to sit for extended periods at a workstation
Frequent bending, stooping, and squatting
Frequent lifting and moving of 10–25 lbs.; occasional lifting of up to 35 lbs
Frequent reaching with hands and arms to handle documents and equipment
Ability to use a keyboard and mouse for extended periods and travel throughout the facility to support users as needed
Preferred
Microsoft certification
Minimum of 2 years of experience in PC hardware support and repair strongly preferred
2 years of experience with Active Directory and Group Policy strongly preferred
2 years of customer service experience preferred
Experience with HelpStar or similar help desk ticketing systems preferred
Benefits
Medical
Dental
Vision
Short and long-term disability coverage
Accident insurance
Critical illness insurance
Basic and supplemental life insurance
Employee assistance plan
Retirement savings and matching
Other developmental opportunities
Company
IRP Medical
IRP Medical delivers high-precision elastomeric components engineered for critical medical device applications.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-02-18Acquired
Leadership Team
Andrea Magallanes
Human Resources Business Partner
Trey Atkins
IRP Medical - General Manager / Operating Partner
Company data provided by crunchbase