CNS Cares · 20 hours ago
CRM Administrator
Englewood,CO,US
Full-time
Onsite
Mid, Senior Level
$75K/yr - $90K/yr
5+ years expCNS Cares is seeking a CRM Administrator to provide technical support to application users and assist in application maintenance and projects. The role involves evaluating application issues, coordinating projects, and enhancing operations by implementing optimization strategies and educating users on CRM applications.
Health CareNursing and Residential CareStaffing Agency
Responsibilities
Provides support of company applications
Evaluates and triages reported application issues
Monitors of technical tickets with application partners
Works with IT staff to identify problematic areas and implement short- and long-term strategic solutions
Coordinates projects, timelines, testing, implementations, mitigation efforts and enhancements for new and existing applications
Monitors project milestones and communicate with key stakeholders to facilitate agile improvements
Works with IT staff to build out end user training programs and procedures
Educates user on browser and mobile applications connected with all systems
Enhances state and branch operations by promoting metrics, analyzing processes, and implementing optimization strategies, tools, and best practices to ensure high-quality operations
Promotes feedback processes from end users for application improvements and enhancements
Performs as subject matter expert for CRM applications and systems
Educates CRM users on processes, current functionality, enhancements, best practices, and mitigation channels
Communicates outages, bugs, and updates to company leadership and CRM users
Coordinates the resolution of CRM help requests
Develops workflows, functions, automations and available integrations within and between sales and marketing systems
Builds UTM connection between campaigns and applications
Creates and performs as IT lead on live event website management platform in coordination with sales and marketing
Other duties as assigned, including but not limited to: a. Cross-training extensively on key company systems to provide support redundancy within IT Department. b. Assisting in resolving help desk tickets for the portfolio of company applications and systems c. Contributing to user administration for company backend systems
Qualification
Required
Bachelor's Degree
At least five (5) years of experience in project management, application implementation, and application support
Valid Driver's License
High Level of general technical acumen
Past CRM Administrator or CRM Manager Experience - Three (3) or more years of experience
Email Marketing Engine Management experience - Two (2) or more years of experience
GA4 (Google Analytics 4) experience
Understanding of how to bridge UTM across different systems
Preferred
Zoho CRM, Zoho Campaigns, Zoho Backstage or Zoho platform experience
Past experience working with Active Directory systems such as Entra, Azure, Zoho AD or other similar systems
AI or AI Agent development or management experience
Deluge Development or other developer experience
Health Care (Home Care Preferred) experience (1+ years of experience)
Benefits
Medical
Dental
Vision
401K
Matching 401k
Health Savings Account
Unlimited Paid Time Off (PTO)
Company
CNS Cares
CNS Cares provides unparalleled home health care to the American Workforce including Veterans of the United States Armed Services, Workers Compensation Claims, and former energy workers (eligible for in-home care under the Department of Labor’s Office of Workers’ Compensation) who want to remain independent and live in their own homes.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Oetting
Chief Operating Officer
Dave Baker
Chief Information Officer
Company data provided by crunchbase