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Cotiviti · 14 hours ago

VP Senior Client Engagement Lead (Post-Pay)

United States

Full-time

Remote

Senior Level, Lead/Staff

$160K/yr - $200K/yr

15+ years exp

Cotiviti is a company focused on client services, and they are seeking a VP Senior Client Engagement Lead to develop and execute strategies for customer growth, renewal, and retention. The role involves maintaining relationships with top-tier clients, ensuring effective communication, and collaborating with various departments to drive customer satisfaction and business success.

Responsibilities

Develop, foster, and maintain broad relationships with customer accounts:

Liaison between company leadership and client or prospect. Serves as the client’s/ prospect’s advocate, including monitoring and supporting all activity and managing problem resolution, escalating customer issues quickly, if necessary. Responsible for managing, tracking, and closing all client issues

Manages customers in the Top 40 category as defined by revenue, product mix, market position and strategic elements

Ensure effective communication with clients regarding all critical product and optimization program elements. Communicate any client needs/ideas for future development to meet client’s requirements and expectations

Review ongoing client data to manage and monitor edit savings and identify potential problems with overrides, revenue, alignment with budget or invoicing

Maintain critical customer data in the Customer Relationship Management (CRM) database as required

Travel to clients and prospective clients, as required, to strategically manage client relationships and optimize use of core service offerings. This role requires a proactive approach to monitoring client needs and actively soliciting requests for additional services and improvements to current services, when appropriate. Responsible for ensuring customer satisfaction by resolving issues quickly and creatively

Interact with operations and marketing/sales to communicate notable client trends to keep company communications closely aligned with changing client issues, requirements and attitudes

Synthesize and articulate key findings as appropriate for operations, sales, finance, and product development and executive audiences using sound financial and market analysis. Proactively present strategic recommendations

Work closely with sales, operations and management to ensure on-going customer satisfaction. Team with sales executives to identify sales opportunities and provide support

Report weekly to SVP, Client Services on overall client satisfaction levels, new client issues, unresolved client matters and customer requested needs

Assist with various marketing efforts, including attending tradeshows/conferences, participating in webinars and responding to RFPs

Department responsibilities also include creating and financial forecasts to support corporate and finance initiatives

Complete all responsibilities as outlined on annual Performance Plan

Complete all special projects and other duties as assigned

Must be able to perform duties with or without reasonable accommodation

Qualification

Health insurance knowledgeStrategic planningCustomer engagementData analysisContract knowledgeHIPAA compliancePresentation skillsTeam buildingMicrosoft OfficeInterpersonal skillsProblem-solving

Required

B.S. or M.B.A. in Business Administration or related degree is required

Strong working knowledge of health insurance industry business operations is required

Senior executive with proven experience in growing and developing business in the health care information and analytics space with strong competencies in strategic planning, operations, marketing, product management, and business planning

Must have at least 15 years of experience in the health care industry with strong presentation skills, customer (internal/external) problem diagnostics and solution design, tactical scheduling, strong contract knowledge, and HIPAA compliance related to company's Business Associate classification

Demonstrated ability to maintain high level of ethics

Must have been in current role with Cotiviti for a minimum of 2 years with proven track record of successful performance

Excellent communicator and leader who is results-oriented and diplomatically assertive

Requires ability to synthesize and utilize data, mentor staff, and be a successful team builder

Establish professional relationships at all levels of key client organization, including C-level executives, vice presidents and department managers

Understand client's strategic objectives and assist client in positioning Cotiviti's products into their long terms goals

Demonstrable knowledge of healthcare claims payment policy and processing, claims editing and fraud detection, with demonstrated technical proficiency for in-depth review of data and identifying issues and opportunities to enhance efficiencies and savings

General understanding of databases structures, database management and data manipulation and analysis with prior experience in supporting or working with software programs and client systems (i.e. coding and billing systems, adjudication systems, etc.)

Strong customer engagement skills required with ability to establish and maintain multi-level customer relationships key to fully understanding client goals

Willingness/availability to travel as required

Strong interpersonal skills required

Able to anticipate, identify and resolve simple to complex problems

Proactive individual with strong troubleshooting skills

Strong written and oral communication skills required

Demonstrated ability to multitask in a fast-paced environment

Excellent personal computer skills in Microsoft Word, Excel, PowerPoint, Outlook

Benefits

Medical

Dental

Vision

Disability

Life insurance coverage

401(k) savings plans

Paid family leave

9 paid holidays per year

17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.

Company

Cotiviti

Glassdoor3.7

Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.

Founded in 1979

South Jordan, UT, US

5001-10000 employees