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Grizzly Security Armored Express Inc. · 1 day ago

Branch Supervisor - Kalispell

Kalispell, MT

Full-time

Onsite

Entry, Mid Level

$54K/yr - $60K/yr

1+ years exp

Grizzly Security Armored Express Inc. is looking for a Branch Supervisor for their Kalispell location, the company’s longest running branch. This role involves overseeing day-to-day operations, ensuring customer service excellence, and managing employee performance while maintaining communication with senior management.

Courier ServicePhysical SecuritySecurity

Responsibilities

Providing Customer Service and Support

Being available for day-to-day customer service issues or special requests

Providing adequate solutions, when possible, to accommodate customer’s special needs or requests

Maintaining communication with Senior Management about any customer service issues or concerns

Maintenance of ATM accounts - this includes any and all functions which are related to providing the necessary services to the ATMs of Grizzly Security and its Customers

Vehicle Maintenance and Oversight

Maintaining regular service work to company vehicles

Communicating any issues with company vehicles to senior management to determine best course of action for repair

Ensuring that all company vehicles are kept in a clean and orderly fashion by other employees

Employee Oversight

Assuring employee adherence to company policies and procedures along with notification to management if those policies and procedures are inadequately met

Relaying any employee concerns to senior management team

Proving insight on any possible changes to an employee’s status

Monitoring of employee time keeping system

Scheduling

Maintaining a monthly schedule ensuring that all routes are adequately covered to the necessary standards set forth by our insurance requirements

Supervisor’s duties will continue to require obligations to armored vehicle routes along with new duties in an office setting

Arranging coverage for sick or absent employees

Minimizing overtime

Billing

Transferring all ATM repairs and off schedule services into the standard billing template and transferring that information to Senior Management

Ensuring that all services are accounted for and billed out correctly

Communication with Senior Management

Notifying overseeing manager of any employee or customer related issues

Relaying any areas of concern that pertain to the operation of this market to overseeing manager

Adhering to direction given by senior management in a prompt and efficient manner

Regular status updates as to the general operation and business conducted in the Kalispell Market

Qualification

Montana Private Security LicenseManagerial ExperienceCustomer ServiceEmployee OversightSchedulingVehicle MaintenanceBillingCommunication SkillsProblem Solving