Gaffa group ยท 14 hours ago
Customer Service Specialist
Fort Worth, TX
Full-time
Onsite
Entry Level
1+ years expGaffa Group Inc is looking for a representative that acts as the primary contact for customers. The role involves handling inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels.
Marketing & Advertising
Responsibilities
Serve as the first point of contact for customer questions, issues, and feedback
Handle inbound calls, emails, and live chats efficiently
Troubleshoot problems with products or services
Provide detailed information on products, pricing, and availability
Process orders, returns, and account updates
Follow up with customers to ensure satisfaction
Identify opportunities to offer additional products or services (upselling)
Document all customer interactions accurately
Escalate complex issues to appropriate teams
Qualification
Required
Excellent communication (written & verbal)
Active listening
Empathy
Problem-solving
Multitasking
Time management
Patience
Technical proficiency with customer service software
High school diploma or equivalent
Relevant customer service experience (often 1-2+ years)
Strong customer-focused attitude
Company
Gaffa group
I founded Gaffa Group with a simple but powerful belief: opportunity changes lives.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase