Healthcare Service Representative I - Patient Access Center - Kelsey Seybold Clinic - Remote jobs in United States
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Optum ยท 16 hours ago

Healthcare Service Representative I - Patient Access Center - Kelsey Seybold Clinic - Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$16/hr - $25.05/hr
date1+ years exp

Optum is part of a leading health care organization, Kelsey-Seybold Clinic, which is recognized for delivering coordinated care. The Healthcare Services Representative will be responsible for scheduling appointments, confirming them, and providing comprehensive service to resolve caller requests.

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H1B Sponsor Likelynote

Responsibilities

Scheduling appointments in a prompt and courteous manner utilizing a PC
Confirming appointments and handling cancellations in a timely, efficient and courteous manner
Problem solving for patients utilizing identified resources
Providing comprehensive service to facilitate a resolution for any caller request
Acquiring and maintaining computer skills to effectively utilize applicable software

Qualification

Customer serviceTelephone etiquetteCritical thinkingPC skillsMS WordMS ExcelInsurance knowledgeEnglish fluency

Required

High School diploma or GED from an accredited program
1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
Proven excellent customer service and telephone etiquette skills
Proven critical thinking skills
Proven ability to fluently speak, write and understand the English and language

Preferred

2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel
Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Benefits

A comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

Company

Optum

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Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
dateFounded in 2011
location
Eden Prairie, Minnesota, USA
people-size10001+ employees
web-link
https://www.optum.com/

H1B Sponsorship

Optum has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)

Funding

Current Stage
Late Stage

Leadership Team

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Daniel Castillo
Chief Executive Officer, Optum Care Delivery
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J
Jay Green
Chief Financial Officer
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Recent News

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2025-11-07
Company data provided by crunchbase