UNFI · 18 hours ago
Customer Success Analyst II - SAP/ERP
United States
Full-time
Remote
Mid Level
$56K/yr - $102K/yr
3+ years expUNFI is North America’s premier grocery wholesaler, delivering a wide variety of products to community grocers and retail chains. The Customer Success Analyst II - ERP will support customer-facing processes enabled by SAP, contributing to the design, documentation, testing, and measurement of Order-to-Cash processes while collaborating with cross-functional teams.
Food and BeverageHealth CareHospitalityOrganic Food
Responsibilities
Assist in documenting business requirements, process flows, and user stories for SAP Order-to-Cash workstreams (e.g., order entry, pricing, billing, claims, and returns)
Participate in user acceptance testing (UAT), helping to develop test scripts and validate business scenarios
Support change management activities including training documentation, user guides, and stakeholder communications
Track progress on key project deliverables and follow up on action items with cross-functional stakeholders
Support the Senior Manager in developing and maintaining standard operating procedures (SOPs), workflows, and business process documentation
Identify gaps or inefficiencies in current processes and assist in proposing enhancements
Help gather feedback from end-users and operational teams to improve process adoption and usability in SAP
Assist with the analysis of customer operations data, such as order cycle time, claims volume, billing accuracy, and other key performance indicators
Support efforts related to customer master data governance and help ensure consistency and accuracy in customer data fields
Contribute to development of dashboards and reporting tools by gathering requirements and supporting validation
Coordinate with Customer Support, Order Management, Pricing, Billing, and IT teams to gather insights and support implementation activities
Act as a liaison between business users and technical teams, ensuring clarity of requirements and business needs
Attend cross-functional team meetings and provide project and process updates
Performs other duties as assigned
Qualification
Required
Bachelor's degree in: Business Administration, Operations Management, Information Systems, or related field
3-5 years of experience in a customer operation, business process, data analyst, or ERP support role
Exposure to or interest in large-scale ERP systems (SAP experience a plus)
Strong analytical skills and attention to detail
Excellent written and verbal communication skills
Ability to learn new systems and processes quickly
Proficiency in Excel, PowerPoint, and business documentation tools such (e.g., Visio, Jira)
Good judgment is required for this position as there may be times when direct supervision may not be immediately available
Preferred
Familiarity with order-to-cash processes, customer service, or order management operations is preferred
Familiarity with reporting and data visualization tools (e.g., Power BI, Tableau) is a plus
Proactive, collaborative, and eager to grow in a dynamic, transformation-focused environment
Benefits
Paid Time Off
Sick Time
Paid holidays and parental leave
401K Program
Medical, dental, vision, life, and accidental death/dismemberment insurance
Short-term and long-term disability insurance program
Flexible Spending Account and/or Health Savings Account
Company
UNFI
UNFI is North America’s Premier Food Wholesaler.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$507.1M2024-04-25Post Ipo Debt· $500M
2014-07-15Post Ipo Equity· $7.1M
1996-11-01IPO
Leadership Team
Sandy Douglas
Chief Executive Officer
Giorgio Matteo Tarditi
President and CFO
Recent News
Digital Commerce 360
2025-12-17
San Gabriel Valley Tribune
2025-12-03
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