ROC Title · 1 week ago
Director Of First Impressions (Office Administrator
Lake Havasu City, AZ
Full-time
Onsite
Entry Level
1+ years expROC Title is seeking a Director of First Impressions (Office Administrator) to provide a first-class experience to clients and guests. The role involves supporting Escrow Officers, managing administrative functions, and coordinating office activities.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Answer phone calls utilizing a multi-line telephone system and route calls to appropriate departments or personnel
Process email correspondence, sort/distribute physical mail, and process invoices
Accurately opening escrows, ordering payoffs and insurance, and packaging loans
Professionally gathering client and financial information, handling funds, entering data, and responding to information requests
Greet all office visitors and provide a warm and welcoming experience; maintain the appearance of the reception area and office
Support the Escrow team by ordering title reports, assisting with closings, and complete handling of funds
Provide first-line basic level product technical support utilizing resources provided and resolve customer issues
Coordinate various office events, client visits, and assist the Branch Manager with calendar management
Prepare requested reports by management
Other duties as assigned
Qualification
Required
High School Diploma or equivalent
1-2+ years of experience in an Administrative Support role
2+ years of Customer Service experience is required
Excellent communication skills and phone etiquette
General computer literacy skills with proficiency in Microsoft Office Suite and Outlook
Ability to effectively multitask and problem-solve/research information independently and with others
Strong team workmanship
Company
ROC Title
ROC Title is a title and escrow company that offers real estate services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Greg Lane
Vice President and AZ State Manager
Recent News
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