Apply on Employer Site

State of Ohio · 17 hours ago

Insurance Complaint Analyst 1

United States of America-OHIO-Franklin County-Columbus

Full-time

Onsite

Entry Level

1+ years exp

The Ohio Department of Insurance (ODI) is seeking an Insurance Complaint Analyst 1 to assist consumers in understanding their insurance benefits and resolving issues. The role involves analyzing complaints, communicating findings, and providing assistance via telephone.

Government Administration

No H1B

Responsibilities

Assist consumers via telephone with insurance related questions and provide appropriate response

Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance

Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses

Make appropriate referrals to other divisions

Maintain records of investigation

Identify possible violations of insurance laws

Communicate complaint analysis and findings verbally and in writing in a professional manner

Qualification

InsuranceResearchAnalysisComputer operationBasic mathematicsCommunicationProblem solvingOrganizational skillsEmotional intelligence

Required

24 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines, federal health care programs)

6 mos. exp. or 6 mos. trg. in operation of personal computer

2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division)

Or 2 courses in insurance & 2 course in basic mathematics (i.e., addition, subtraction, multiplication, division)

18 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines)

6 mos. exp. or 6 mos. trg. in operation of personal computer

Or completion of undergraduate core program in insurance or business

6 mos. exp. or 6 mos. trg. in operation of personal computer

2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division)

Benefits

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Company

State of Ohio

Glassdoor3.8

Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state.

Founded in 1803

Columbus, Ohio, USA

10001+ employees