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SHRM · 1 day ago

Advisor, HR Knowledge

Alexandria, VA

Contract

Onsite

Senior Level

$85K/yr - $98K/yr

7+ years exp

SHRM is a member-driven organization focused on improving workplaces globally. The HR Knowledge Advisor role involves providing resources and guidance to HR professionals, serving as a subject matter expert, and participating in strategic initiatives to support the organization's goals.

EmploymentHuman ResourcesLegalRecruiting

Growth Opportunities

No H1B

Responsibilities

Provides information, resources and practical guidance in response to members’ HR-related questions by drawing on knowledge and experience as well as education in human resources and related fields to supplement research tools and conducts customized online research in real-time using the best sources available and providing written documentation to support guidance given

Balances multiple priorities by communicating with members using several media -- phone, email and chat, and maintains accountability for accurately and efficiently responding to a sufficient/acceptable number of inquiries each day

Collaborates with other HR Knowledge Advisors by sharing knowledge/resources from specialty areas within HR, pursuing volunteer opportunities, exhibiting flexibility, providing resource collection feedback/suggestions

Monitors changes in federal and state laws and regulations and other current topics in HR so that members can rely upon the Knowledge Center as the best, first, source of HR knowledge. Identifies trends in member interests and in HR practices for planning and resource development purposes as requested

Assists with the review, development, and maintenance of content for the organization’s website such as HR Samples, How-To-Guides, Q&A’s and Toolkits, in coordination with the Content teams

Promotes the Knowledge Advisor service through participation in SHRM-sponsored events, social media and marketing efforts

Participates in item-writing for SHRM Certification, supports marketing initiatives, writes articles for HR Quarterly Magazine, responds to media requests and completes other projects as assigned

Consistent with SHRM’s Guiding Principles, partners with management to plan and implement strategic initiatives in support of the organization’s goals, mission, and vision

Other duties as assigned or required

Qualification

HR generalist experienceSHRM-CPSHRM-SCPPublic speakingCustomer service orientationStrategic thinkingMicrosoft OfficeInternet research skillsTeam collaborationCreative problem solvingWritten communication

Required

High School Diploma or equivalent required

At least seven (7) years of progressive experience in all areas of human resource management with practical, hands-on HR generalist experience or eleven years of progressive professional experience in lieu of a degree

SHRM-Certified Professional (SHRM-CP) or SHRM-Senior Certified Professional (SHRM-SCP) required

Demonstrated strategic thinking and customer orientation

Strong collaboration and team engagement skills

Demonstrated commitment to customer service and an ability to create innovative solutions to meet member needs

Resourceful, diplomatic, and focused on the day-to-day Human Resource practice needs of members

Ability to understand and utilize various systems (Customer Relationship Management, Automatic Call Distributor, Workforce Management, and Quality Assurance)

Proficient with Microsoft Office

Excellent internet researching skills

Strong oral and written communication skills

Creative problem solving and decision-making skills

Highly organized, ability to prioritize and execute tasks independently

Offer valuable input for operational improvements

Ability to work in a team-oriented environment