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Thyme Care · 5 days ago

Enrollment Manager

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $110K/yr

Thyme Care is a market-leading value-based oncology care enabler, dedicated to improving the experience for individuals with cancer. The Enrollment Manager will lead the Enrollment team, overseeing outreach and enrollment efforts while driving operational excellence and team development to meet enrollment goals.

Health CareMedicalOncology

Responsibilities

Directly manage, coach, and develop 3-5 Enrollment Specialist Team Leads

Be directly accountable for the performance of 30-50 Enrollment Specialists supervised by Team Leads, including enrollment volume, conversion, and quality

Work closely with Team Leads on performance management and career development conversations with Enrollment Specialists to build and maintain high-performing culture

Build effective communication channels to ensure Team Leads are appropriately informed and aligned, and that they can surface insights and challenges from their teams

Build and maintain strong team culture grounded in Thyme Care values

Intimately understand enrollment team workflows and systems to be able to answer team questions, edge case scenarios, and member escalations

Closely monitor enrollment team 'queue' to identify and resolve data and system issues, ensure proper outreach prioritization, and resolve operational bottlenecks

Monitor team performance to ensure appropriate workflows are being followed

Revamp workflows as needed to drive improvements in efficiency and throughput

Design and implement new workflows in collaboration with cross-functional partners

Lead change management processes and build clear communication protocols for workflow changes

Partner with the Quality, Training & Enablement team to identify skill gaps, create continuous feedback loops between QA findings and training, and reinforce training

Ensure new hires are effectively trained prior to going live, monitor performance closely, and support coaching during their first 90 days to ensure a quick and effective ramp

Ensure training materials and job aids are up to date and meet operational needs

Analyze performance data to identify opportunities for improvement

Lead testing and piloting of new approaches to improve member enrollment rates

Adapt strategies in response to evolving member needs and market conditions

Qualification

Operational processesTeam managementCross-functional leadershipData analysisCommunication skillsCoachingTraining developmentChange management

Required

Strong management experience. You have significant experience managing and coaching teams toward success, and ideally have managed managers in addition to individual contributors

Operational orientation. You have successfully built, improved, and maintained effective operational processes and documentation, with a bias for simplicity and efficacy

Cross-functional leadership. You are able to drive cross-functional initiatives through effective influencing, project management, and communication

Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course

Data savvy. You leverage data and analytics to measure success, find opportunities for improvement, and inform decisions

Excellent communication skills. You have excellent written and verbal communication skills, whether facilitating a live training session or presenting results to leadership