R3 LLC ยท 16 hours ago
Client Field Services Engineer II
Endicott,NY,US
Full-time
Onsite
Mid Level
$60K/yr - $75K/yrR3 LLC is committed to providing best-in-class IT solutions and is seeking a Client Field Services Engineer II to join their team. This role involves providing exceptional customer service and technical expertise while working onsite at clients' headquarters, troubleshooting issues, and assisting with server and infrastructure migrations.
ConsultingNetwork SecurityProfessional Services
Responsibilities
Answer customer phone calls on a daily basis
Monitor and maintain service board and handle customer-initiated and system generated issues
Develop and maintain good working relationships with clients to promote high levels of customer service
Acts as a primary escalation point for other Client Field Engineers in remediating service requests and incidents, for both customers and internal operations
Troubleshooting of various issues, service requests or incidents
Assist Enterprise Engineers and Architects with server/infrastructure migrations and use the knowledge gained within to perform smaller migrations
Set up computer systems for employees
Image and desktop deployment
Perform intermediate hardware troubleshooting and repair as needed
Work with senior staff members in order to resolve complex issues
Assist with daily client backup checks
Remote patch management of client computers and servers
Participate in on-going after hours on-call schedule
Qualification
Required
Computer Science or engineering related field or equivalent work experience
Experience with Microsoft Windows 11 desktop operating systems
Experience with Microsoft Office 365
Experience with Azure
Familiarity with network troubleshooting
Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
Knowledge of Active Directory concepts and administration
Basic internet and email concepts (HTTP, SMTP, SSL) troubleshooting
Experience with Microsoft Intune
Preferred
Previous experience at an MSP is preferred
CompTIA A+, Network+, Security+, MCSA certifications
ITIL Foundations Certification and/or ISO 20000 experience
Windows Server 2012/2012R2/2016/2019 experience
Benefits
Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
401(k) with company match to help you plan for the future.
Flexible time off policies to ensure you maintain a healthy work-life balance.
We offer many remote opportunities, allowing you to work wherever you want.
We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same.
We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow.
The opportunity to be a part of an amazing team.
Company
R3 LLC
At R3 everything starts with the customer.
Founded in 2007
51-200 employees
H1B Sponsorship
R3 LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (46)
2023 (30)
2022 (35)
2021 (51)
2020 (67)
Funding
Current Stage
Growth StageLeadership Team
Kyle McNaney
Chief Technology Officer
Recent News
2025-12-18
SNS Insider pvt ltd
2025-06-30
Company data provided by crunchbase