Hilton San Francisco Union Square ยท 4 days ago
Complex Senior Event Manager - Hilton San Francisco Union Square and Parc 55
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$108K/yr - $118K/yr
2+ years expHilton San Francisco Union Square is a leading global hospitality company located in Downtown San Francisco. The Complex Senior Event Manager is responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout all phases of hotel events.
Hospitality
Responsibilities
Organize, plan and prioritize your duties by developing plans and goals
Timely communication to internal and external clients via telephone, email, written documents or in person
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
Demonstrate knowledge of job systems, products, systems, and processes
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
Selling and influencing both internal and external clients
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
Participate in customer site inspections and assist with the sales process as necessary
Other duties as necessary based on business needs
Regular attendance
Qualification
Required
Minimum Years of Experience: two (2) years of Hotel Event Management or Conference Service experience
Big Box to Mid-Level hotel Size experience required
Comfortable working in a fast-paced environment, Understanding pick up reports, and Creating Beo's and Group resumes
Flexible Schedule
Preferred
Knowledge of the hotel property management systems (Delphi.fdc)
Benefits
Sales Incentive
Company
Hilton San Francisco Union Square
Alive with the same innovation and energy that bring visitors from all over the world to San Francisco, our hotel inspires exploration and discovery.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase