MacroHealth · 21 hours ago
Director of Project Management
United States
Full-time
Remote
Director/Executive
7+ years expMacroHealth is on a mission to simplify healthcare services through their platform. The Director of Project Management will lead a team to deliver strategic software implementation and integration projects that enhance customer success while aligning project delivery with business strategies.
Health CareInformation ServicesInformation TechnologyInsurTech
Responsibilities
Lead the project management function to drive successful outcomes across customer-facing implementations and platform activations
Align project delivery with broader business strategies and customer success objectives
Develop and oversee a scalable project portfolio management framework to evaluate, prioritize, and execute high-impact initiatives
Serve as a strategic advisor to executive leadership on project readiness, risks, and resourcing needs
Represent the PMO in cross-functional planning, partnering closely with Product Engineering, Customer Success, and Business Operations
Direct and develop a team of Project Managers, fostering a high-performance culture with a strong focus on outcomes, accountability, and continuous improvement
Partner with the VP, Customer Operations and the People team to define and evolve the team’s structure - clarifying roles, responsibilities, leveling, and headcount planning in alignment with business needs
Coach and mentor team members to grow their skills and advance their careers
Promote a collaborative, action-oriented culture that is aligned with MacroHealth’s values
Oversee the delivery of complex implementation projects, ensuring on-time, on-budget, and high-quality execution
Lead internal project governance efforts, establishing and managing stage-gating processes to assess product readiness and organizational capacity before greenlighting new projects
Collaborate closely with Commercial, Product, and Engineering teams to evaluate feasibility, align timelines, and set realistic go-live dates based on solution readiness and operational constraints
Exercise sound judgment and influence to balance speed-to-market with delivery quality, ensuring alignment across stakeholders and managing expectations proactively
Ensure smooth client onboarding experiences through transparent execution and proactive stakeholder management
Translate customer business needs into actionable plans, collaborating with cross-functional teams to deliver scalable solutions
Design and continuously improve project management methodologies (Agile, Waterfall, Hybrid) and supporting toolsets (e.g., Jira, SmartSheets)
Standardize documentation, reporting structures, and dashboards to increase visibility and transparency
Partner with internal stakeholders to align work breakdown structures and enhance implementation workflows
Lead data-driven decision-making through the creation of metrics and KPIs that measure project health, team performance, and customer outcomes
Implement structured risk management frameworks to proactively identify, assess, and mitigate potential issues
Optimize resource allocation and capacity planning across teams, aligning with current and future project pipelines
Maintain and communicate a centralized project calendar to provide visibility across the organization
Act as a key liaison for external client engagements, ensuring strategic alignment and exceptional execution from kickoff to post-launch
Lead communications with internal and external stakeholders to ensure transparency, clarity, and trust throughout the project lifecycle
Foster strong partnerships with customers, ensuring their journey with MacroHealth leads to measurable success and satisfaction
Qualification
Required
7+ years of experience in project management, with at least 3 years in a leadership role within a software company
Strong background in enterprise software development projects, SaaS implementations, and customer success
Ability to drive process improvements and implement best practices in project execution and solution delivery
Strong understanding of Agile, Scrum, and other project management methodologies
Proven ability to implement scalable project management frameworks and optimize workflows
Hands-on experience with Jira configuration, dashboarding, and reporting
Strong leadership, communication, and stakeholder management skills
Ability to manage multiple priorities in a fast-paced, high-growth environment
Expertise in risk assessment, problem-solving, and decision-making
Experience in capacity planning and resource management
Preferred
Deep understanding of US Healthcare Payers, including enrollment, claims, pricing, and clinical operations
Experience with EDI and healthcare data exchange operations
Familiarity with business process optimization and digital transformation initiatives
Demonstrated ability to manage multiple priorities, adapt to change, and work in a high-growth environment
Experience in defining and executing Enterprise Project Management Office (“ePMO”) processes and procedures
Company
MacroHealth
MacroHealth is a health informaton technology company that provides healthcare network optimization and claims settlement services.
51-200 employees
H1B Sponsorship
MacroHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
NewSpring
2020-06-10Private Equity
Leadership Team
Matt Thorne
Chief Financial Officer
Recent News
MedCity News
2025-11-15
2025-06-24
Company data provided by crunchbase