Bromma · 1 week ago
Product Support Engineer, AMERICAS
Durham, NC
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yr
3+ years expBromma is a division of Kalmar, known for being a leading manufacturer of crane spreaders with a strong global presence. The Product Support Engineer will provide technical support to customers and internal teams in the Americas, ensuring effective communication and collaboration across departments.
CommercialIndustrialMachinery ManufacturingManufacturing
Responsibilities
Provide technical assistance to sales, service and spare parts team members; attend/hold technical meetings and make presentations for the the customer and sales/service team members
Collaborate with sales to properly outline the scope of work for new spreaders sales through Product Configuration and Order Specification for spreaders sold into the Americas territory; coordinate with sales concerning customer communications affecting the design of the product; coordinate design efforts with sales personnel or customer representative in order to determine application demands and customer expectation; coordinate with services concerning problems with the mechanical, electrical, hydraulic and structural components on the product; coordinate with services to prepare or correct programming for spreaders and testers; travel to customer sites to determine the demands and operating conditions of the product or to provide technical assistance for the sales and/or services personnel; travel to other Bromma Sales & Manufacturing sites to discuss design issues and new product development
Establish and maintain product design criteria and standards for Bromma Global Spreaders; prepare reference materials to be sent to the engineering department in Bromma for the design of spreaders that will shipped into the Americas territory
Monitor applicable codes and standards dealing with the mechanical, electrical and structural parts of the product for the Americas; maintain compliance with company policies, Code of Conduct and applicable regulations
Qualification
Required
Bachelor's Degree in Mechanical/Electrical Engineering or a related field preferred
US Driver's license, passport and TWIC Card required (if candidate does not already possess, these must be obtained immediately upon hire)
Minimum of 3 years' of relevant business / product experience in similar role providing mechanical, electrical, hydraulics and PLC technical support for heavy equipment, preferably port and terminal equipment
Strong awareness and adherence to safety protocols to ensure a secure work environment for yourself and your colleagues
Customer-focused mindset; technically oriented; Service focused/minded
Preferred
Knowledge of spreader equipment or maritime experience preferred
Autodesk/AutoCAD & Inventor experience highly preferred
Experience in programming industrial PLC a plus
Benefits
Rewards that truly count: We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible working conditions — all within a culture that values your growth and celebrates success.
Work-Life Balance: Our generous time-off policy includes paid vacation days, personal/sick days, and paid holidays supporting a healthy balance between your professional and personal life.
Safety that moves us forward: Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.
Purpose that drives change: You'll contribute to solutions that transform global trade, creating environmental and operational innovations.
People who move together: You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.
Company
Bromma
Bromma specializes in the manufacture and supply of crane spreaders to improve the productivity of container handling operations.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase