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McLane Company, Inc. · 1 day ago

Supervisor, Customer Service

United States-Colorado-Commerce City

Full-time

Onsite

Mid Level

$58K/yr - $63K/yr

3+ years exp

McLane Company, Inc. is a leader in the distribution industry with a rich history of over 130 years. They are seeking a Customer Service Supervisor responsible for overseeing customer service representatives, ensuring quality service, and managing communication between customers and corporate groups.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

Supervise the Customer Service Representatives in the Regional Center by hiring, scheduling and training staff, monitoring for quality assurance, conducting performance evaluations and making corrective actions

Prioritize and coordinate customer service activities for multiple ship points

Supervise maintenance tasks including but not limited to new group set-up, group assignment to CSR; customer specific characteristics; service charge maintenance and review, shelf tags, SHH and test bills, item authorization maintenance

Supervise the on-time performance of distributions including seasonal and cigarette promotions

Train customers on various business applications to maximize company value to the organization

Manage communication both internally and externally. Includes new store openings, seasonal route changes, holiday schedules, managing product recalls, major returns, and any out-of-date communications received

Manage business transfers between divisions

Establish budget requirements and review the P&L each period to remain within the established budget

Direct department activities to meet the needs of the customer and the division to ensure timely completion

Establish and maintain effective communications within department and with other functions that impact our customers

Act as primary liaison with IT when system and phone issues occur that may impact deadline compliance

Configure call volume center systems to balance load and meet department objectives

Assists customers with more complex issues by handing calls escalated by Customer Service Representatives; provides coaching and training to CSRs

Other duties may be assigned

Qualification

Customer service experienceLeadership skillsConflict resolutionMS Office SuiteTroubleshooting skillsProduct knowledgeProblem solverOrganizational skillsTeamwork orientedDetail-oriented

Required

Have 3 years of customer service experience

Maintain a flexible schedule

Be proficient in MS Office Suite (Excel, Word, etc.)

Have strong Leadership skills

Have great organizational and troubleshooting skills

Knowledge of products and promotions

Ability to assist CSRs and customers with questions and escalated calls

Have experience in conflict resolution

Ability to cover staffing gaps for shift extensions, lunch periods, and occasional weekends

Be able to work in diverse, fast paced environment

This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely

Preferred

Have Bachelor's degree

Benefits

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Paid time off begins day one.

401(k) Profit Sharing Plan after 90 days.

Pet insurance

Maternity/paternity leave

Employee assistance programs

Discount programs

Tuition reimbursement program

Company

McLane Company, Inc.

Glassdoor3.2

McLane Company, Inc.

Founded in 1894

Temple, Texas, US

10001+ employees

http://www.mclaneco.com

H1B Sponsorship

McLane Company, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (9)

2023 (8)

2022 (8)

2021 (2)

2020 (1)