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Capital One · 15 hours ago

Senior Manager, Program Management - Portfolio, US Card Authorizations

Richmond, VA

Full-time

Onsite

Senior Level

$178K/yr - $203K/yr

5+ years exp

Capital One is a Fortune 500 company and one of the nation’s top 10 banks, offering a broad spectrum of financial products and services. They are seeking a highly strategic and results-oriented Program Manager to lead the Portfolio Management function for US Card Authorizations, focusing on establishing and maintaining effective governance and decision-making processes across the organization.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Define, Implement and continuously refine portfolio processes across an entire organization – making it easier for teams to work on the right things, at the right time

Lead and support complex, cross-departmental efforts by providing strategic direction, clarity, and results

Provide product and tech leadership with actionable insights into portfolio performance

Build relationships and collaborate with key stakeholders to ensure portfolio practices are meeting the needs of the organization

Lead portfolio reviews and prioritization sessions to get ahead of capacity constraints, make tradeoff decisions and ensure overall alignment

Manage and optimize the use of Portfolio/Project tools (i.e. JIRA) to ensure data accuracy and effective reporting

Identify strategic process and tooling gaps, then work with organization to address gaps and optimize performance

Partner with Ops and Product leaders to transform authorizations into a well-oiled machine – organizing us from intake-to-delivery

Gather, Analyze, and Report out portfolio metrics to top of house, streamlining the report process along the way

Qualification

Portfolio managementAgile environmentJIRAPMP CertificationLean CertificationSix Sigma CertificationData analysisPeople managementTechnology fluencyCommunication skillsProblem solvingStrategic thinking

Required

Bachelor's Degree or Military Experience

At Least 5 years of experience in portfolio or program management for large, complex organizations

At Least 3 years working in an Agile environment

At Least 2 years of experience working with technical or product teams

At Least 2 years of people management experience

Is an expert in Portfolio management, quickly establishing structure in dynamic, technical environments

Seeks to be a part of diverse, inclusive team where there is an emphasis on caring for the customer, associate well-being and fostering strong relationships

Can strategically understand needs across multiple customers; managing expectations and connecting the dots

Solves complex problems with sustainable solutions

Is proactive – anticipates impediments, proactively communicates, and plans ahead of change

Communicates effectively and efficiently across multiple levels and job families

Scales results beyond expectations through creative solutions, outsized influence and integrated problem solving

Can provide high-level, strategic direction while also engaging in tactical work to accelerate progress

Is technology fluent (or conversational) – need to be able to work in a technology world and ask great questions of product and systems engineering counterparts