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Bristlecone · 21 hours ago

Client Partner - IBM and ISVs Relation

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Bristlecone is the industry’s largest pure-play supply chain service provider, specializing in AI-first supply chain transformations. The Client Partner role involves managing a portfolio of ISV clients, focusing on account strategy, revenue growth, and ensuring client satisfaction through innovative solutions.

AppsArtificial Intelligence (AI)ConsultingLogistics

Responsibilities

Own several client accounts. For each of these accounts.:

Build strong client relationships

Understand the business and technological needs of the client considering their business objectives and use this knowledge to develop effective solutions and KPIs using Bristlecone’s service offerings

Develop and effectively communicate a range of solutions (that achieve the client’s business objectives) with the client (at all levels of the Client’s management team) and be able to strongly influence the client in their decision about which is the ‘best’ solution

Identify and discuss ways that Bristlecone can deliver services (that achieve the client’s business objectives)

Develop, Propose, ‘own’, help implement and help manage Client Technology Plans (detailing agreed solutions) including price, quality and timescales

Ensure that these projects are delivered to agreed price/quality/time. Seek and gain approval for any changes in project scope

Regularly report/present to the client on the success of various projects delivered and the status of the overall plans to increase Bristlecone’s wallet share of outsourcing spend

Support the identification and winning of new clients contracts (including supporting on writing and delivering RFP/pitches)

Research and write Strategic Account plans

Deep understanding of technology and keep up to date with new business and technology trends and their potential applications for clients, and Bristlecone, and share these with the wider team

Qualification

Enterprise software managementIBM client managementEnterprise AI understandingSaaS industry knowledgeSoftware development lifecycleConsultative salesAccount strategyProactive mindsetInterpersonal skillsCommunication skillsCollaborative approachCreative thinking