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Grand Wailea · 20 hours ago

Senior Event Manager - Grand Wailea, A Waldorf Astoria Resort

Wailea, HI

Full-time

Onsite

Mid, Senior Level

$85K/yr - $100K/yr

2+ years exp

Grand Wailea is a renowned Waldorf Astoria Resort located in Maui, seeking a Senior Event Manager to join their Catering and Events team. The role involves ensuring the success of hotel events by managing documentation, coordinating with various departments, and providing high-level service throughout the event lifecycle.

Responsibilities

Organize, plan and prioritize your duties by developing plans and goals

Timely communication to internal and external clients via telephone, email, written documents or in person

Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations

Demonstrate knowledge of job systems, products, systems, and processes

Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts

Selling and influencing both internal and external clients

Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution

Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed

Participate in customer site inspections and assist with the sales process as necessary

Other duties as necessary based on business needs

Regular attendance

Qualification

Event managementHospitality experienceDelphi.fdc knowledgeConflict resolutionCustomer focusTeamworkAdaptability

Required

Minimum Years of Experience: two (2) years Hospitality related experience at manager level

Experience in supervision or management of 1-3 people

Preferred

Knowledge of the hotel property management systems (Delphi.fdc)

Benefits

Access to pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs