Industrial Valve Sales & Service · 18 hours ago
Service Operations Supervisor
Eight Mile,AL,US
Full-time
Onsite
Mid Level
3+ years expIndustrial Valve Sales & Service is seeking a Service Operations Supervisor to oversee daily service operations and manage the service technician team. This role is focused on maintaining service standards, meeting customer expectations, and providing leadership and support to technicians.
Industrial Automation
Responsibilities
Supervise, schedule, and support service technician staff to ensure optimal productivity and coverage
Assist the General Manager with aligning shop cost centers with budget
Ensure all repairs and service work meet company quality standards and customer expectations
Monitor service timelines and ensure required delivery dates are consistently met
Review completed repairs for accuracy, completeness, and compliance with procedures
Provide technical guidance, coaching, and performance feedback to service technicians
Coordinate with parts, service advisors, and management to resolve workflow or repair issues
Track service metrics such as turnaround time, rework, and technician efficiency
Enforce safety policies, procedures, and best practices in the service area
Assist with hiring, onboarding, and training of new service technicians
Address customer or internal concerns related to service quality or delays as needed
Manage shop floor production through the Industrial Valve Intellus Platform
Qualification
Required
Previous experience supervising or leading service or technical teams
Strong understanding of valve repair processes, quality standards, and service operations
Excellent organizational, leadership, and communication skills
Ability to prioritize tasks and manage multiple deadlines effectively
Problem-solving mindset with attention to detail
Proficiency with service management systems or repair tracking tools (required)
Preferred
3+ years of experience in a valve repair service, maintenance, or repair environment
Prior supervisory or team lead experience
Experience improving service efficiency, quality, or turnaround time
Company
Industrial Valve Sales & Service
Industrial Valve (IVS) has been a leader in providing exceptional industrial valve service and solutions for over 48 years, prioritizing exceptional customer service that has remained unwavering since inception.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$23.5MKey Investors
PNC Mezzanine Capital
2019-10-01Series Unknown· $23.5M
2019-10-01Debt Financing
Company data provided by crunchbase