Sky Systems, Inc. (SkySys) · 4 weeks ago
AV Technician - Dispatch
TX
Full-time
Onsite
Entry, Mid Level
2+ years expSky Systems, Inc. is seeking an AV Technician to provide onsite support for audio-visual systems and desktop troubleshooting. The role involves coordinating with remote teams and vendors to ensure smooth operations and includes responsibilities for managing meeting room technologies and basic network checks.
Information Technology
Responsibilities
Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities
Manage and track loaner/spare devices using customer-provided systems
Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting
Manage conference room accounts (add/remove users, password resets, ownership updates)
Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes)
Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets)
Coordinate with third-party vendors and procurement teams when required
Support equipment replacement or reset during failures under guidance from central IT
Ability to work at height when required (ladder/lift)
Maintain communication with onsite/offsite teams to report changes, issues, or updates
Support emergency or high-impact issues with availability within 4–8 business hours
Ensure proper coverage during leaves and follow site operational processes/SOPs
Qualification
Required
2–4 years of experience in IT and AV support
Hands-on troubleshooting experience with desktops, laptops, and meeting room devices
Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets)
Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex)
Ability to perform physical tasks, including lifting equipment and working at height
Strong communication, customer service, and documentation skills
Ability to follow SOPs, ticketing processes, and escalation guidelines
Preferred
Experience using ITSM tools (ServiceNow, Jira)
Exposure to AV control systems or room management systems
Basic understanding of AV-over-IP or networked AV environments
Experience working in enterprise or fast-paced onsite environments
Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training)
Audio Visual Support
Basic understanding of networking and TCPIP
Basic understanding of fiber, copper, network infrastructure
Crestron Fusion
Hardware support
Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Corp)
Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
Skilled Communications 'Specialist,' known for delivering clear and succinct messages without disclosing internal details
Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
CompTI certA A+
OEM Certifications
Company
Sky Systems, Inc. (SkySys)
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees.
201-500 employees
H1B Sponsorship
Sky Systems, Inc. (SkySys) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (9)
2022 (9)
2021 (5)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Shehryaar Ahmed
Sr. IT Technical Recruiter/Talent Acquisition Partner
Company data provided by crunchbase