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Sidney Federal Credit Union · 12 hours ago

Financial Service Representative (FSR)

Amsterdam,NY,US

Full-time

Onsite

Mid Level

$22.30/hr - $27.87/hr

Sidney Federal Credit Union is dedicated to fostering growth for its members and employees. The Financial Service Representative plays a vital role in providing exceptional member service, offering financial education, and managing consumer and business accounts while ensuring compliance with regulations.

Banking

Responsibilities

Perform all duties of a Member Service Representative (MSR), including processing routine and complex transactions, supporting digital banking, and handling account and loan maintenance. Open and manage consumer, business, and specialty accounts with accuracy and compliance

Open and process a full range of lending products, including consumer loans and home loans with a basic knowledge of business loans

Open specialty accounts and savings products (ex: Estate, IRA, Certificates, etc) ensuring compliance with credit union policies, procedures, and regulatory requirements

Provide personalized financial education to members, promoting financial literacy and awareness of available products and services

Proactively identify and address fraud risks, while guiding members through sensitive or complex situations such as death claims, escalated concerns, and high-impact transactions

Consistently meet or exceed established service standards, sales goals, and performance expectations. Maintain minimal error rates and demonstrate accountability by promptly correcting and communicating any issues

Uphold compliance with all applicable regulations, internal controls, and policies, while fostering a culture of accountability, professional development, and continuous improvement

Actively support and promote the credit union's service culture, community involvement, and "sales-as-a-service" philosophy to strengthen member relationships and contribute to organizational success

Perform other related duties as assigned to support member needs and overall business objectives

Qualification

Financial educationConsumer lendingAccount managementSales performanceFraud risk identificationCustomer serviceCompliance knowledgeTeam supportCommunity involvement

Required

Open and process a full range of lending products, including consumer loans and home loans with a basic knowledge of business loans

Open specialty accounts and savings products (ex: Estate, IRA, Certificates, etc) ensuring compliance with credit union policies, procedures, and regulatory requirements

Provide personalized financial education to members, promoting financial literacy and awareness of available products and services

Proactively identify and address fraud risks, while guiding members through sensitive or complex situations such as death claims, escalated concerns, and high-impact transactions

Uphold compliance with all applicable regulations, internal controls, and policies, while fostering a culture of accountability, professional development, and continuous improvement

Actively support and promote the credit union's service culture, community involvement, and 'sales-as-a-service' philosophy to strengthen member relationships and contribute to organizational success

Perform other related duties as assigned to support member needs and overall business objectives

Ability to remain in a stationary position for extended periods

Frequent standing, sitting, walking, and use of office equipment

May occasionally need to lift up to 25 pounds

Full-time position with availability during all branch hours, including Saturdays

May be required to open or close the branch

Flexibility to travel to alternate branches when business needs arise