ORNL Federal Credit Union · 3 months ago
Loan Default Single Point of Contact - Bilingual Spanish/English Required
Knoxville, Tennessee, United States
Full-time
Hybrid
Mid Level
3+ years expORNL Federal Credit Union is seeking a Loan Default Single Point of Contact who is bilingual in Spanish and English. The role involves coordinating loss mitigation and default activities, managing a portfolio of loans in default, and ensuring compliance with legal requirements during foreclosure and bankruptcy processes.
Customer ServiceFinancial ServicesNon Profit
Responsibilities
Maintains an assigned portfolio of loans that are in a default or loss mitigation workout status up to and including Bankruptcy and Foreclosure to ensure that the loans are properly and timely processed. Ensures adherence to client, state, and federal requirements
Properly documents the case management system with progress and/or current status of files. Pinpoints files that are not moving forward fast enough and accurately communicates what is needed in order to proceed. Enters and verifies that the correct data is in the case management system
Handles incoming calls and outgoing calls from borrowers in default. Converses with members by phone and backs-up the mortgage servicing coordinators in the event of heavy call volume. Explains to members the status of their loss mitigation application and terms of their workout
Accurately drafts all documents for attorney review, i.e. debt affidavits, payoffs, and reinstatement quotes
Responsible for special projects and reporting required by clients. Calendars regular follow-up requests for outstanding items
Orders and Reviews accounts that require a Broker Price Opinion (BPO) submission
Maintains understanding of current and future updates related to Private and GSE guidelines
Performs other duties as assigned
Qualification
Required
Three or more years of mortgage and/or financial services experience required
Associate's degree in business administration, Finance, Accounting, or an equivalent combination of education, training, work-related experience and/or military experience, required
Maintain licensing with Nationwide Mortgage Licensing System (NMLS)
Bilingual required. Must be able to read, write, and speak Spanish language fluently, and translate for members as needed
Working knowledge of Default and Loss Mitigation law and terminology
Excellent professional communication skills
Proficient with MS Outlook, MS Excel and MS Word
Well organized, effective time management, prioritize and allocate workload for optimum efficiency
Strong verbal and written communication skills with attention to detail
Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
Strong work and business ethics; Self-motivated and able to work independently and as a Team Player
Effective problem solving skills
Maintain required Nationwide Mortgage Licensing System (NMLS) licensing credentials
Working knowledge of client systems including Black Knight/LPS
Company
ORNL Federal Credit Union
ORNL Federal Credit Union is a not-for-profit financial cooperative that provides financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Anderson
President & CEO
Jenny Vipperman, CMB
President & CEO
Recent News
2025-11-04
2025-11-04
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