Asurion · 12 hours ago
Manager, Quality Engineering
Smyrna, TN
Full-time
Onsite
Senior Level
7+ years expAsurion is the global leader in technology support and protection, dedicated to delighting customers with innovative solutions. The Manager, Quality Engineering will lead the Technical Logistic Center site Quality Engineer and Supplier Quality Engineering team, ensuring product integrity and consistent quality across the supply chain.
ElectronicsInsuranceInsurTechMobile
Responsibilities
Lead and develop a team of high performing engineers and technicians, setting clear goals and ensuring alignment with organizational priorities
Set and manage priorities across site and supplier quality functions, aligning resources to meet operational and quality goals
Lead quality issues resolution and projects through execution, ensuring that solutions are effective and documented
Monitor internal and supplier quality performance metrics, identify opportunities for improvement, and deliver measurable outcomes
Ensure compliance with regulatory, safety, and quality standards
Foster collaboration with leaders, peers, and cross-functional teams to ensure alignment on issues solutions, project progress, and execution plans
Provide formal updates on project and issue milestones, risk profiles, TlC Internal and supplier performance, and overall quality impact to leadership, peers, and cross functional teams
Mentor skills development, ensuring both technical capability growth and achievement of operational objectives
Oversee the implementation of Quality Engineering programs at Asurion’s TLC, including corrective action (CAR) governance and compliance oversight. Facilitate root-cause analysis, failure mode evaluation, and systemic corrective actions to reduce defects, eliminate recurrence, and improve process yield
Drive standardization of quality systems, documentation, and performance metrics across internal and supplier operations. Developing and deploying inspection policies and criteria
Review and approve technical quality artifacts—such as Quality Plans, PFMEAs, Control Plans, and engineering deviation
Monitor and analyze KPIs related to product, process, and system quality; synthesize trends and performance insights for senior leadership
Lead quality improvement initiatives leveraging Lean, Six Sigma, SPC, and data analytics to enhance reliability and operational performance. Support cross-functional teams with structured problem-solving using quality engineering tools and methodologies
Lead the enterprise-wide Asurion Supplier Quality Program across all supplier tiers, ensuring suppliers operate in full alignment with Asurion’s Quality, Compliance, and regulatory requirements through clear expectations and governance
Execute the supplier qualification and audit processes and approve supplier qualifications, first article inspections, and manufacturing process changes. Conduct supplier capability assessments and audits; issue, track, and verify closure of Supplier Corrective Action Requests (SCARs) using structured problem-solving
Partner with Procurement and Engineering to develop supplier performance rating systems, conduct business reviews, and drive continuous capability improvement
Qualification
Required
Bachelor's degree in Engineering, or a related technical discipline is required
Minimum 7–10 years of progressive quality experience in manufacturing, distribution, or supply chain environments, including at least 2–3 years in a leadership role
Demonstrated experience in both supplier quality and internal site quality
Excellent communication, coaching, and interpersonal skills with the ability to influence functions and levels
Ability to manage multiple projects and teams in a fast-paced, matrixed environment
Willingness to travel domestically and internationally (up to 25%)
Experience in owning and driving daily execution, KPI delivery, and operational accountability
Ability to deliver stakeholder updates and maintain effective communication with internal and global teams
Proficiency in data analytics to interpret results, identify trends, and drive data-driven decision-making
Excellent communication skills, with the ability to present findings and recommendations to executive leadership
Skilled in project management, change management, and cross-functional collaboration
Collaboration & Relationship Building – Builds strong partnerships with peers and external suppliers; promotes teamwork and shared success across organizational boundaries
Results Orientation – Sets high standards, drives accountability, and ensures delivery of KPIs, milestones, and measurable business outcomes
Leadership & People Development – Develops technical resources, builds a strong team culture, and delegates effectively to maximize team capability and growth
Problem-Solving & Decision-Making – Applies structured, data-driven approaches (FMEA, DOE, SPC) to resolve issues and make sound, timely decisions
Attention to Detail & Critical Judgment – Ensures accuracy in problem solving, validation, and execution while applying independent technical judgment to complex problems
Preferred
Experience in consumer electronics, telecommunications, or related technology industries
Strong analytical and problem-solving skills (FMEA, DOE, SPC, Six Sigma Green Belt preferred)
Proficiency in Microsoft Office Suite, PowerBI, and quality analysis tools
ASQ certifications (CQE, CQA, or CMQ/OE) preferred
Company
Asurion
Asurion is an electronics company that provides protection, repair, and installation.
10001+ employees
H1B Sponsorship
Asurion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (102)
2023 (78)
2022 (154)
2021 (139)
2020 (109)
Funding
Current Stage
Late StageTotal Funding
unknown2018-08-10Undisclosed
1995-01-01Acquired
Leadership Team
Tomer Dvir
SVP Product
Jonah Bloom
VP Consumer Marketing/Chief Creative Officer
Recent News
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