Heartland Business Systems, Inc. · 18 hours ago
Applications Practice Manager
Little Chute,WI,US
Full-time
Onsite
Senior Level
5+ years expHeartland Business Systems, Inc. is focused on driving revenue growth and customer success through innovative solutions. The Applications Practice Manager leads a high-performing team, engages with customers, and oversees practice operations to ensure exceptional service delivery and market leadership.
Information Technology & Services
Responsibilities
Works with business leaders outside IT to develop solutions
Develops strategies to meet Applications team goals and customer needs
Extends business acumen with high-level understanding across other Applications practices to better cross-sell and solution
Comprehend and contribute to enterprise business process flow
Analyzes market conditions and guides practice direction accordingly
Delivers informed decisions to drive practice success and customer satisfaction
Oversee Practice budgets and financial performance metrics
Easily cultivates effective communication with others throughout all levels of the organization
Communicates at executive levels and technical leadership
Facilitates effective brainstorming
Actively shares knowledge among peers and offers advice to less experienced peers
Listens actively, considers people’s concerns, and adjusts own behavior in a helpful manner
Conducts regular practice meetings to align team efforts with departmental goals
Uses exceptional communication to address conflict constructively and proactively to drive to teamwork solutions and deliver a great customer experience
Manages a team and Team Leads for a Practice
Oversees the operational aspects of the work, such as budgeting, staffing, and reporting
Owns business strategy and budget / financials for Practice
Provides direction and guidance, sets performance expectations and goals, and evaluates and rewards the performance of team members
Exceptional at influencing, inspiring, and motivating others
Recognized across the organization and customers as a role model
Builds relationships to drive better decisions organizationally with appropriate talent and alignment
Models teamwork within and across practices
Addresses and resolves inter-practice conflicts
Collaborates with other practice managers and directors to establish leadership methodologies to coach, mentor and develop team members
Conducts performance reviews and compensation adjustments for their team with support from their manager
Mentors Team Lead(s) outside of their direct practice
Participates in establishing and improving team processes and standards
Serves as a key representative of HBS in brand building
Holds leadership roles in relevant organizations and user groups
Contributes as an active contributor to conferences, blogs, online forums, networking events
Leads development of solutions, offerings, managed services within practice
Aligns with sales teams by attending regular meetings, keeping visibility on Applications
Works with sales on growth of practice and how to position offerings
Provides service offerings aligned to Microsoft sales plays to help Sales win work by leveraging Microsoft MCEM process
Serves as a key pre-sales resource for Practice and Applications as whole
Drives cross-sell opportunities with customers for other Applications practices
Conducts pipeline reviews with sales
Engages in co-sell motions with Sales and Microsoft
Provides technical guidance and oversight on related technologies and projects
Stays abreast of the latest advancements in team’s supported technologies
Provides subject matter expertise and experience in reviewing solutions
Meets annual billable hour goal. Currently, the annual billable hour goal is 373 hours for this position. This number may change as the business evolves
Qualification
Required
At least 5 years of experience in the IT Services industry
A minimum of 5+ years of experience in data management and data analytics
Proven experience in leading and managing data analytics team
Experience in developing and deploying data analytics projects
Experience working with and creating databases and dashboards using all relevant data to inform decisions
Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes
Experience with three (3) or more of the following technologies, required: Microsoft Fabric, Data lake technologies, Azure Data Factory or other ETL tools, Databricks, Microsoft Azure SQL, Azure SQL Data Warehouse / Azure Synapse, Snowflake or Amazon Redshift, Streaming data ingestion tools, Visualization tool experience such as Power BI, Tableau, or Qlik, Analysis Services (SSAS - tabular cubes), Machine learning, C# / ASP.NET
BA/BS degree or higher in Computer Science or a quantitative field (i.e. Statistics, Math, etc.)
Microsoft Certified: Azure Data Scientist Associate or Fabric Engineer Associate
Knowledge of machine learning frameworks and libraries such as TensorFlow, PyTorch, or scikit-learn
Strong working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources
Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries
Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for customers
Business leadership; management of a dedicated P&L with performance-related goals
Strong problem solving, quantitative and analytical abilities
Strong ability to plan and manage numerous processes, people and projects simultaneously
Exceptional organizational and planning skills
Excellent communication, collaboration and delegation skills
Public speaking experience in a professional conference setting
Preferred
Master's degree/MBA
Company
Heartland Business Systems, Inc.
Heartland is a boutique software and IT consulting company specializing in the rapid design and implementation of business solutions for small to mid-market businesses.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase