Ann & Robert H. Lurie Children's Hospital of Chicago · 2 days ago
Patient Service Representative I TCP
Skokie, IL
Full-time
Onsite
New Grad, Entry Level
$19/hr - $28.50/hrAnn & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care, and they are seeking a Patient Service Representative I TCP to assist families with pre-registration and patient care processes. The role involves managing patient information, scheduling appointments, and ensuring compliance with healthcare regulations.
ChildrenHealth CareHospitalMedical
Responsibilities
Completes pre-registration as well as full registration as needed for families
Ensures eligibility information accurate
Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic
Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate
Check system to see if referral is attached for visit and is appropriate for visit. If able assist family with referral for same same day service
Inform as well as collects payments as appropriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable
Makes copies of insurance cards as appropriate
Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned
Provides ID Band to patients as appropriate
Informs patient/families of any wait times or delays in service
Schedules appointments,(new, return, same day as well as ancillary appointments) as needed
May be required to enter patient information in additional electronic systems
Adheres to organizational Power all principles
Maintains confidentiality and HIPPA rules
Completes check-out procedures; prepares required forms for distribution
Communicates with other Patient Service Representative staff and department team members to coordinate activities
Other job functions as assigned
Answers backline and patient phone lines (department specific), handles according to needs of caller
Creates Recalls and Waitlist notifications when appropriate
Completes daily No Show documentation and communicates with family to reschedule
Documents and sends patient messages to providers via Epic in-basket
Other job functions as assigned
Qualification
Required
High school diploma required
Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel
Excellent communication/listening skills needed
Problem solving skills and ability to handle multiple priorities in fast paced environment
Ability to manage stressful situations appropriately
Preferred
Some college preferred
Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred
Some knowledge of electronic medical record
Proficient in Microsoft Word applications such as Outlook and other computer skills preferred
Benefits
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program
Company
Ann & Robert H. Lurie Children's Hospital of Chicago
Ann & Robert H. Lurie Children's Hospital of Chicago is the largest pediatric healthcare provider in the region with a 130 year legacy of excellence.
Founded in 1987
1001-5000 employees
H1B Sponsorship
Ann & Robert H. Lurie Children's Hospital of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (19)
2023 (30)
2022 (16)
2021 (17)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$13.95MKey Investors
Baby Safety FoundationNational Cancer InstituteAce Hardware
2025-10-07Grant
2024-11-04Grant· $3.7M
2019-09-27Grant· $0.25M
Leadership Team
Audrey Rosenblatt
Director Advanced Practice Anesthesia Services
Recent News
2025-10-07
2025-07-16
Company data provided by crunchbase