Crane Worldwide Logistics · 5 hours ago
Client Service Manager
Channahon, Illinois, United States
Full-time
Onsite
Senior Level
7+ years expCrane Worldwide Logistics is a leader in logistics, seeking a Client Service Manager to enhance client satisfaction and service. The role involves developing policies, resolving client complaints, and establishing performance metrics for the client service team.
Freight ServiceLogisticsSupply Chain ManagementTransportation
No H1B
Responsibilities
Develops client service policies and procedures to ensure consistent client service and satisfaction
Troubleshoots and resolves nonroutine client complaints
Resolves major problems with orders, delivery dates or service
Establishes goals and metrics for the client service function and measures the team’s performance
Tracks client complaints or inquiries and recommends changes to improve client satisfaction
May directly handle more complex inquiries or inquiries from critical clients
Other duties as assigned
Qualification
Required
High school diploma or GED required
Minimum seven years industry experience required
6-7 years supervisory experience required
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation skills
Listening
Resolving Conflict
Ability to Multi-task
Talking, hearing and using hands to operate computer equipment
Vision abilities required by this job include close vision and the ability to adjust focus
Job may require extended sitting or standing, use of standard office equipment
Preferred
Professional certification may be required in some areas
Benefits
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a strong commission based on your sales ability
Company
Crane Worldwide Logistics
Crane Worldwide Logistics is a supply chain company that provides individual solutions to address its client's logistics challenges.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dylan Ross
CFO
Jared Noynaert
VP Engineering
Recent News
2025-11-23
2025-08-14
Business Wire India
2025-05-17
Company data provided by crunchbase