Gain Theory · 2 months ago
Manager, Client Delivery (Media Measurement/Analytics)
New York, NY
Full-time
Onsite
Senior Level
$115K/yr - $140K/yr
7+ years expGain Theory is a leading global marketing effectiveness and foresight consultancy. The Client Success Senior Manager will work closely with the client leadership team on results delivery, ensuring high levels of client satisfaction while managing multiple projects and relationships in the data analytics field.
AnalyticsConsultingInformation Technology
Responsibilities
Helps to ensure projects run to time and scope, especially if they are responsible for specific elements (e.g. specific brands, markets)
Follows quality assurance process to ensure results are right first time, and implements any improvements to the process
Uses data and analytics skills to create a strong overarching story. Will be expected to present to a variety of clients
Is a good data storyteller who can explain complex insights at a simple, impactful level to a CMI / Analytics audience
Understands what Gain Theory Interactive shows and can guide client through the platform and its various modules. Leads on access and permissioning
Follows GT Operational Excellence design to the letter and highlights any places where the process could be improved
Looks for opportunities to drive profitable growth for clients and works as part of the team to make them happen
Understands how we track value at Gain Theory and leads value capture process
Understands how decisions made impact client profitability and is expected to implement ideas to make processes more efficient, change pricing structures, or drive growth
Understands how actions they take will impact overall Gain Theory profitability and looks to make the right decisions towards this at all times
Understands the MSA and works under it, not breaking any rules and holding clients to what they have agreed
Is involved in new business pitches and understands & implements new business Opex process
Knows project SOW inside out and spots where scope creep is happening. Is expected to manage scope creep with limited escalation to senior client team
Supports on plans to drive client satisfaction and will be expected to focus on specific areas to help the overall picture
Tracks stakeholders so we have a good view of who our stakeholders are and what their levels of advocacy and influence are. Grows network at their level (e.g. brand / marketing managers, media agencies)
Understands risk mitigation process and highlights any issues early
Has a solid knowledge of all Gain Theory solutions and can talk high level to a client on any solution
Maintains a solid understanding of their clients' industries, keeping up to date with key trends and seeking opportunities for growth
Maintains a good understanding of the marketing effectiveness industry and understands Gain Theory's place in the industry
Lives and breathes Gain Theory values. Is an inspiration (in values) for the whole team
May be expected to act as a mentor for other parts of the business
Highlights any challenges with team satisfaction and has an understanding of what could make things better for people on the client success team
Facilitates collaborative learning and knowledge sharing to boost team capabilities
Qualification
Required
Minimum of 7 years of experience in project management, client relationship management, and data analytics
Ability to work in a fast-paced environment, manage multiple projects simultaneously, and prioritize tasks effectively
Excellent problem-solving skills, attention to detail, and a proactive approach to identifying and resolving issues
Deep understanding of the Marketing Effectiveness and analytics industry and be up to date with the latest trends and developments
Ability to interpret data and analytics insights and present them in a clear and concise manner to clients
Effective communication and interpersonal skills to collaborate effectively with cross-functional teams
Project Management: Helps to ensure projects run to time and scope, especially if they are responsible for specific elements (e.g. specific brands, markets)
Quality Assurance: Follows quality assurance process to ensure results are right first time, and implements any improvements to the process
Data & Analytics: Uses data and analytics skills to create a strong overarching story. Will be expected to present to a variety of clients
Storytelling: Is a good data storyteller who can explain complex insights at a simple, impactful level to a CMI / Analytics audience
Gain Theory Interactive: Understands what Gain Theory Interactive shows and can guide client through the platform and its various modules. Leads on access and permissioning
Operational Excellence: Follows GT Operational Excellence design to the letter and highlights any places where the process could be improved
Client Growth: Looks for opportunities to drive profitable growth for clients and works as part of the team to make them happen
Client Value: Understands how we track value at Gain Theory and leads value capture process
Client Profitability: Understands how decisions made impact client profitability and is expected to implement ideas to make processes more efficient, change pricing structures, or drive growth
Gain Theory Profitability: Understands how actions they take will impact overall Gain Theory profitability and looks to make the right decisions towards this at all times
Contracting / MSA: Understands the MSA and works under it, not breaking any rules and holding clients to what they have agreed
New Business: Is involved in new business pitches and understands & implements new business Opex process
SOW Management: Knows project SOW inside out and spots where scope creep is happening. Is expected to manage scope creep with limited escalation to senior client team
Client Satisfaction: Supports on plans to drive client satisfaction and will be expected to focus on specific areas to help the overall picture
Stakeholder Management: Tracks stakeholders so we have a good view of who our stakeholders are and what their levels of advocacy and influence are. Grows network at their level (e.g. brand / marketing managers, media agencies)
Risk Mitigation: Understands risk mitigation process and highlights any issues early
Gain Theory Knowledge: Has a solid knowledge of all Gain Theory solutions and can talk high level to a client on any solution
Client Industry Knowledge: Maintains a solid understanding of their clients' industries, keeping up to date with key trends and seeking opportunities for growth
Marketing Effectiveness Industry Knowledge: Maintains a good understanding of the marketing effectiveness industry and understands Gain Theory's place in the industry
Lives and breathes Gain Theory values. Is an inspiration (in values) for the whole team
May be expected to act as a mentor for other parts of the business
Highlights any challenges with team satisfaction and has an understanding of what could make things better for people on the client success team
Facilitates collaborative learning and knowledge sharing to boost team capabilities
Benefits
Competitive benefits package
Company
Gain Theory
Marketing foresight consultancy bringin together data, analytics, tech solutions + insights to facilitate predictive business decisions
201-500 employees
H1B Sponsorship
Gain Theory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (4)
2021 (6)
2020 (8)
Funding
Current Stage
Growth StageLeadership Team
Shawn O'Neal
CEO North America
Monica Ziobro-Schwartz, CPA
Global Chief Financial Officer
Recent News
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