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University of Illinois Urbana-Champaign · 18 hours ago

Field Support Technician/Senior Field Support Technician - Student Affairs Technology

Urbana, IL

Full-time

Onsite

Mid, Senior Level

$50K/yr - $60K/yr

4+ years exp

The University of Illinois Urbana-Champaign is seeking a Senior Field Support Technician for their Student Affairs Technology team. This role involves providing advanced hardware, networking, and audio-visual support, overseeing technology asset management, and ensuring effective project management within the department.

Higher Education

No H1B

Responsibilities

Field support for workstations, printers and other peripheral hardware for administrative systems

Field support for workstations, printers and other peripheral hardware for residential computer labs

Field support for wired and wireless networking troubleshooting and configuration

Install and configure new or modified equipment and software as required

Create and maintain end user documentation

Create and maintain technical documentation for technology staff

Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity

Provide in the field assistance and troubleshooting for fixed audio-visual equipment, cameras, and digital signs

Oversee recommendations, purchasing, and asset management for technology equipment

Manage hardware lifecycle of workstations, laptops, printers, and peripherals

Assist with the annual audio-visual lifecycle upgrades and replacement

Assist the development and testing with endpoint management applications for new workstation and laptop configurations

Responsible for tracking work assignments and resources to ensure project milestones are achieved

Assume appropriate related additional duties to further the mission of the unit

Qualification

Hardware supportNetworking troubleshootingAudio-visual supportWindows OS troubleshootingMicrosoft Active DirectoryEndpoint managementIT customer serviceTechnical documentationCollaboration skillsCommunication skills

Required

High school diploma or equivalent

Any one or any combination totaling four (4) years (48 months) from the following categories: College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months), Associate's Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months), Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field

Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/or chat tools

Demonstrated experience providing computer hardware, networking, and technology support

Demonstrated experience providing application and/or desktop support to end users

Demonstrated experience troubleshooting Windows workstation operating systems

Demonstrated experience supporting essential network services, including DNS, DHCP, and/or VPNs, including diagnosing network problems

Demonstrated experience in the use of Microsoft Active Directory or Entra ID (Azure Active Directory), including computer object management

Demonstrated experience supporting audio visual equipment, including setup and maintenance

High school diploma or equivalent

Any one or any combination totaling five (5) years (60 months) from the following categories: College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months), Associate's Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months), Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field

Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/or chat tools

Demonstrated experience providing computer hardware, networking, and technology support in an office environment

Demonstrated experience providing application and/or desktop support to end users

Demonstrated experience troubleshooting Windows workstation operating systems

Demonstrated experience supporting essential network services, including DNS, DHCP, and/or VPNs, including diagnosing network problems

Demonstrated experience in the use of Microsoft Active Directory or Entra ID (Azure Active Directory), including computer object management

Demonstrated experience supporting audio visual equipment, including setup and maintenance

Demonstrated experience performing systems imaging

Preferred

Experience troubleshooting Apple OS or Apple mobile OS in an enterprise environment

Experience supporting mobile technology platforms such as tablets, iPads or smartphones

Experience with digital signage and/or CCTV systems

Experience performing endpoint management and systems imaging

Experience providing technology support in a higher education environment residence hall environment

Experience providing hardware support in a computer lab or residence hall environment

Experience in a higher education environment

Experience troubleshooting Apple OS or Apple mobile OS in an enterprise environment

Experience supporting mobile technology platforms such as tablets, iPads or smartphones

Experience with digital signage and/or CCTV systems

Experience with endpoint management tools

IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA Network+, MCSE, CCNA, HDI Customer Service, etc.)

Experience with providing technical training to end-users

Experience in a higher education environment

Experience providing hardware support in a computer lab or residence hall environment

Benefits

Health

Dental

Vision

Life Insurance

A Retirement Plan

Paid time Off

Tuition waivers for employees and dependents

Company

University of Illinois Urbana-Champaign

The University of Illinois Urbana-Champaign is dedicated to building upon its tradition of excellence in education, research, public engagement and economic development.

Founded in 1915

Champaign, IL, US

10001+ employees