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InterSources Inc · 1 month ago

CRM Administrator

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of experience in IT Consulting Services. They are seeking a CRM Administrator/Project Coordinator to manage and enhance their CRM system while coordinating various projects for efficient planning and execution.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions

Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons

Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain

Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans

Manage data integrity, including imports, migrations, integrations and data cleanup

Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability

Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite

Coordinate project timelines, deliverables, and resources across multiple teams

Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes

Schedule project meetings to ensure timely updates and issue resolution

Qualification

CRM administrationOracle Service CloudProject coordinationHTMLCSSJavaScriptData managementAnalytical skillsProject management softwareMicrosoft OfficeEffective communicationInterpersonal skillsOrganizational skills

Required

Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor

Strong proficiency with HTML, CSS, and JavaScript

Effective written and verbal communication skills

Strong interpersonal, analytical, and organizational skills

Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana)

Advanced knowledge in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint

2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar)

1–2 years of experience in project coordination or project management

Preferred

Prior public sector experience

Company

InterSources Inc

Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.

Founded in 2007

Fremont, California, USA

501-1000 employees

https://www.intersourcesinc.com

H1B Sponsorship

InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (5)

2023 (16)

2022 (1)

2021 (7)

2020 (7)