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CopperPoint Insurance Companies · 15 hours ago

Business Process Lead

Idaho, United States

Full-time

Hybrid

Mid Level

$90K/yr - $125K/yr

3+ years exp

CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. The Business Process Lead will analyze, design, and optimize workflows across the company’s insurance operations to improve efficiency and enhance customer experience, while ensuring compliance with regulatory standards.

Insurance

H1B Sponsor Likely

Responsibilities

Map current-state processes across underwriting, claims, operations, and policy administration for all journeys and workstreams

Identify inefficiencies, redundancies, and compliance risks

Establish ground rules for why something should or shouldn’t be automated

Establish learning mechanism for how we learn from automation and human involvement to make both sides more effective

Develop future-state workflows leveraging best practices and technology

Recommend and implement process improvements using Lean, Six Sigma, and other methodologies

Collaborate with IT and business teams to understand and utilize existing tools and/or integrate new tools where applicable

Develop baseline process performance metrics

Define KPIs and metrics to monitor process performance

Conduct root cause analysis and implement corrective actions when process performance is not within standard

Facilitate process mapping sessions with underwriting, claims, operations, and other key stakeholders

Align stakeholders for decision making as it applies to process alignment

Establish Process Control Framework to ensure they processes operate efficiently, consistently, and in compliance with defined standards

Ensure all process changes adhere to insurance regulatory requirements and internal policies

Qualification

Lean Six Sigma CertificationProcess EngineeringWorkflow OptimizationProcess Mapping ToolsBusiness Intelligence ToolsAnalytical SkillsStakeholder EngagementCommunication Skills

Required

Bachelor's degree in business, Business Process Management, Engineering, or equivalent work experience

3+ years of experience in process engineering or workflow optimization

Lean, Six Sigma Certification required

Proficient with process mapping tools (Visio, Lucidchart, Smartsheet, etc.) and workflow automation platforms

Proficient with Microsoft Office Product (Excel, Word, PowerPoint, Viso, etc.), and business intelligence software tools such as SQL, Tableau, PowerBI, etc

Excellent analytical and problem-solving skills, verbal, and written communication

Experience with mining data and putting together meaningful analysis in executive level summary format

Preferred

Familiarity with insurance operations (underwriting, claims, policy servicing) and core applications (e.g., Guidewire, Duck Creek, or similar) preferred

Lean Six Sigma Green Belt or higher preferred

Insurance experience preferably within Property and Casualty

Certifications such as CPCU, ARM, or AIC are a plus

Project management certification (PMP or Agile) is a plus

Strong understanding of insurance operations and regulatory environment

Ability to translate complex processes into actionable insights

Excellent facilitation and stakeholder engagement skills

Benefits

Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.

We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).

Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year.

In addition, employees will also receive 10 paid holidays throughout the calendar year.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement and other education benefits and business casual dress.

Company

CopperPoint Insurance Companies

CopperPoint Insurance Companies operates as a premier provider of workers compensation insurance.

Founded in 1925

Phoenix, Arizona, USA

501-1000 employees

https://www.copperpoint.com/

H1B Sponsorship

CopperPoint Insurance Companies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (4)

2022 (3)

2021 (2)

2020 (3)