Optum ยท 1 day ago
Bilingual English and Spanish Senior Customer Service Representative
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
$17.74/hr - $31.63/hr
2+ years expOptum is a part of UnitedHealth Group, dedicated to improving the flow of health data and information. As a Bilingual Senior Customer Service Representative, you'll provide compassionate support to members, helping them navigate their health care plans and resolve complex issues.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, re - billing insurance companies and general customer concerns
Process adjustments, refunds, transfer bills, mail returns and perform manual sales
Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
Ability to perform all aspects of billing customer service as needed
May be a certified Medical Coder and / or involved in medical coding
Thorough navigation of both Quest Billing System and the web
Maintain all Compliance and HIPAA regulations at all times
Qualification
Required
High School Diploma / GED
Must be 18 years of age or older
2+ years of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems
Experience working in a call center or handling a high volume of calls
Ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Bilingual Fluency in English and Spanish
Ability to commit to full-time attendance during the 90-day training period (9:00am - 5:30pm EST- during training), with no absences
Ability to work any eight-hour shift between Monday- Friday, from 8:30am - 8:00pm EST. Specific shift will be assigned after training ends
Preferred
Health care experience
Knowledge of billing/finance and eligibility processes, practices, and concepts
Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase