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Federal Reserve Bank of Philadelphia · 19 hours ago

Summer Internship - Relationship and Experience Management (IT)

Philadelphia, PA

Internship

Onsite

Intern

$23/hr - $28/hr

The Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that make up the Federal Reserve System. They are seeking a Junior/Senior undergraduate student or Graduate level student for their summer internship program within the Information Technology Services department to support the Relationship and Experience Management functions.

Financial Services

Responsibilities

Provide staffing of the IT Customer Service Room, ensuring high levels of customer satisfaction through ownership of customer Incident and request intake using designated Ticketing tools

Provide direction and support for customer questions regarding device drop off, order pickups and vending support in coordination with the REM ITSM team; including maintaining stock, identifying product ideas, working with customers on returns, and helping the team maintain great customer service

Collaborate with the REM Engineering & ITSM teams on process automation to identify, implement, or update current core team processes using Microsoft Power Platform, PowerFX/PowerShell, C#/.Net. or SharePoint Online to broaden our automation by creating efficient workflows or create frontends to assist customers for request service

Investigate ways to provide reports via Excel, PowerBI, ServiceNow, Tableau or PowerShell. Analyze team performance metrics, review of departmental business trends and identification of areas for improvement. Create visualizations of important departmental metrics

Review IT Hardware and Software Asset Management records to identify opportunities to reduce redundant investment, help resolve data quality issues. Help maintain an accurate inventory of tracked assets to ensure compliance with the IT Asset Management Controls

Assist with service catalog request review and fulfillment

Help with on/offboarding processes

Help prepare workstations and mobile devices for deployment, learn enterprise deployment processes, dispose of devices according to enterprise standards, and help manage customer schedules

Refactor and clean up code, optimization for mobile devices, further integrate with SharePoint Online, improve calendar, email handling, and more

Participate IT projects as designated

Qualification

Microsoft Power PlatformPowerShellC#/.NetData VisualizationServiceNowExcelJavaScriptCustomer SupportTeamworkProblem SolvingCommunication Skills

Required

Junior/Senior undergraduate student, or Graduate level student

Preferred major in Information Technology, Computer Science, and Information Management

Knowledge and interest in current Microsoft Windows, Apple MacOS, and Mobile (iOS) based hardware and software systems, Asset and Configuration Management

Knowledge of application development processes and programming languages (PowerPlatform, PowerFX, PowerShell, JavaScript, C#/.Net, SQL)

Advanced knowledge in modern JavaScript web techniques (Bootstrap, JQuery), Microsoft Power Platform strongly considered

Interest or knowledge in the following fields of study: Computer Science, Artificial Intelligence, IT Business Analysis, Data Analytics, Data Visualization, Management and Information Systems

Strong teamwork ethic and customer support focus

Desire to be creative

Pick-up new skills quickly, problem solve, recognize issues, prioritize, respond, and/or escalate appropriately

Strong oral, written communication, and collaborative skills

Basic knowledge of business concepts and principles

Ability to lift up to 25 pounds of equipment, 50 pounds with assistance from another coworker as needed

Company

Federal Reserve Bank of Philadelphia

Glassdoor4.0

The Federal Reserve Bank of Philadelphia helps formulate and implement monetary policy, supervises banks and bank holding companies, and provides financial services to depository institutions and the federal government.

Founded in 1914