Ann & Robert H. Lurie Children's Hospital of Chicago · 16 hours ago
Patient Service Representative I
Lake Forest, IL
Full-time
Onsite
New Grad, Entry Level
$19/hr - $28.50/hrAnn & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care and is seeking a Patient Service Representative I. The role involves managing patient registrations, ensuring eligibility information, and providing excellent customer service to families and healthcare professionals.
ChildrenHealth CareHospitalMedical
Responsibilities
Completes pre-registration as well as full registration as needed for families
Ensures eligibility information accurate
Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic
Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate
Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service
Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable
Makes copies of insurance cards as appropriate
Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned
Provides ID Band to patients as appropriate
Informs patient/families of any wait times or delays in service
Schedules appointments,(new, return, same day as well as ancillary appointments) as needed
May be required to enter patient information in additional electronic systems
Adheres to organizational Power all principles
Maintains confidentiality and HIPPA rules
Completes check-out procedures; prepares required forms for distribution
Communicates with other Patient Service Representative staff and department team members to coordinate activities
Other job functions as assigned
Specific to Area Job Functions:
Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
Outpatient Lab:
Requirement to enter and or release lab orders
Follow Epicare link process for orders
Ensures all paper orders are appropriate/ acceptable
Enter orders via written orders mode when presented with paper order
Maintain all written orders as per process for scanning
Contacts referring provider when appropriate
Enter notes in Epic regarding # of test and specific instructions
Follow process for Research, Drop off, Miscellaneous Orders
Medical Imaging:
Follow process for checking in patient
Follow the Epice Care Link process
Create and/or collect patient payment estimates
If paper order follow Written Order process
Schedule appointment from the order
Contact referring physician when appropriate
Outpatient Surgery:
Follow process for patient admission via Optime workflow
Collect co-payments or deductibles for outpatient surgeries
LCPC-TCP:
Answers backline and patient phone lines (department specific), handles according to needs of caller
Creates Recalls and Waitlist notifications when appropriate
Completes daily No Show documentation and communicates with family to reschedule
Documents and sends patient messages to providers via Epic in-basket
Other job functions as assigned
Qualification
Required
High school diploma required
Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred
Some knowledge of electronic medical record
Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel
Excellent communication/listening skills needed
Problem solving skills and ability to handle multiple priorities in fast paced environment
Ability to manage stressful situations appropriately
Preferred
Some college preferred
Proficient in Microsoft Word applications such as Outlook and other computer skills preferred
Benefits
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program
Company
Ann & Robert H. Lurie Children's Hospital of Chicago
Ann & Robert H. Lurie Children's Hospital of Chicago is the largest pediatric healthcare provider in the region with a 130 year legacy of excellence.
Founded in 1987
1001-5000 employees
H1B Sponsorship
Ann & Robert H. Lurie Children's Hospital of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (19)
2023 (30)
2022 (16)
2021 (17)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$13.95MKey Investors
Baby Safety FoundationNational Cancer InstituteAce Hardware
2025-10-07Grant
2024-11-04Grant· $3.7M
2019-09-27Grant· $0.25M
Leadership Team
Audrey Rosenblatt
Director Advanced Practice Anesthesia Services
Recent News
2025-10-07
2025-07-16
Company data provided by crunchbase