Ferguson · 18 hours ago
Installation Coordinator - Appliances
Franklin, MA
Full-time
Onsite
Mid Level
$15/hr - $29.19/hrFerguson is a leading supplier of quality products across various industries, committed to making complex projects simple and successful. They are currently seeking an Appliances Installation Coordinator to develop relationships with customers, coordinate installation schedules, and ensure customer satisfaction with products and services.
Wholesale
Responsibilities
Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
Collaborate with sales, logistics and vendor teams to understand the customer requirements for deliveries and installation
Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
Contact customer for scheduling of events: pre-site, delivery and installation
Update Installation Calendar with pertinent job condition
Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
Write credit memos and sales orders as needed for returns and rescheduled appointments
Qualification
Required
Customer service experience required
Ability to apply expert level product and appliance installation knowledge
Ability to organize and prioritize work and communicate effectively
Detailed orientated and ability to multi-task
Ability to develop and maintain positive relationship with both internal and external customers
Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)
Preferred
Prior installation coordinating experience is strongly preferred
Benefits
Health
Dental
Vision
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Company
Ferguson
Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries.
Founded in 1953
10001+ employees
H1B Sponsorship
Ferguson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (6)
2022 (5)
2021 (11)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-18Post Ipo Debt· $750M
2024-10-01Post Ipo Debt· $750M
2008-11-12IPO
Leadership Team
Kevin Murphy
President & Chief Executive Officer
Blake Luse
Senior Director, Enterprise Strategy & Planning
Recent News
The Virginian-Pilot
2025-12-27
2025-12-15
2025-12-10
Company data provided by crunchbase