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CEVA Logistics · 3 hours ago

Project Manager - Contract Logistics

Durham, NC

Full-time, Contract

Hybrid

Mid Level

3+ years exp

CEVA Logistics provides global supply chain solutions and is seeking a Customer Success Professional II to manage day-to-day customer success activities for assigned Contract Logistics accounts. The role involves building customer relationships, supporting contract renewals, and ensuring operational excellence.

Logistics

H1B Sponsor Likely

Responsibilities

Serve as a primary day-to-day contact for assigned customer accounts

Build strong working relationships with customer stakeholders to understand operational needs and service expectations

Participate actively in customer meetings, performance reviews, and issue resolution discussions

Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data

Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor

Assist in preparing business cases, proposals, and renewal documentation

Monitor service performance, volumes, and basic cost drivers for assigned accounts

Analyze trends and performance issues and recommend corrective actions

Ensure accurate billing inputs and coordination with Finance and Operations

Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction

Support onboarding of new customers or services within existing accounts

Share feedback and best practices to improve customer success execution

Qualification

Customer relationship managementAccount managementLogistics operationsService performance metricsProblem-solving skillsProfessional communicationMulti-account managementIndependent work

Required

Bachelor's degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience)

3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role

Strong customer relationship and problem-solving skills

Ability to work independently and manage multiple accounts or priorities

Solid understanding of service performance metrics and operational drivers

Professional communication skills with both customers and internal stakeholders

Up to 10–15% travel as required to support customer engagement

Preferred

Experience managing customer interactions in a B2B or contract logistics environment preferred

Benefits

Paid Time Off

401(k)

Health insurance

Discounts on gym memberships

A diverse range of retail, travel, car and hospitality brands

Pet insurance

Company

CEVA Logistics

Glassdoor3.6

CEVA provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe.

Founded in 2006

Mississauga, Ontario, CAN

10001+ employees

https://www.cevalogistics.com/en

H1B Sponsorship

CEVA Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (3)

2023 (6)

2022 (8)

2021 (8)

2020 (13)