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Solugenix · 20 hours ago

Desktop Support Specialist (MAC/WIN)

Manhattan, NY

Contract

Onsite

Mid Level

$27/hr - $30/hr

3+ years exp

Solugenix is a leader in IT services, delivering cutting-edge technology solutions. They are seeking a Desktop Support Specialist (MAC/WIN) to provide on-site support and resolve incidents related to end-user equipment, ensuring effective operation and connectivity for users.

ConsultingInformation TechnologyStaffing Agency

H1B Sponsor Likely

Responsibilities

Provide on-site support to users with operational and technical support

Resolve incidents and problems associated with end-user equipment

Supports users connecting or attempting to connect to the corporate network and assists in the coordination and completion of accessing LAN, print, and file service

Provide repair and maintenance for mobile devices

Install, upgrade, and repair equipment (desktops, laptops, monitors, and associated peripherals)

Provide software break/fix services and replacement of non-warranty assets for end users

Provide network printers and scanner network connectivity, including providing network support for device configuration, IP address, and direct TCP/IP output

Configure and support end-users on mobile computing platforms

Deskside support services as required

Qualification

End-user supportWindows experienceMAC experienceHardware managementSoftware managementCommunication skillsA+ CertificationService ticket managementNetwork connectivity

Required

Requires 3+ years of strong end-user support and white glove executive support

Desktop support- high volume, high priority

Must have Windows and some MAC experience. (Only 10% of the environment is MAC)

Strong and professional communication skills, both written and verbal

Perform routine preventative maintenance, system backups, and upgrades

Installing, upgrading, and migrating PC's and MAC's

Break/fix for Windows OS and MAC's

Able to create and close service tickets with appropriate documentation

Manage Hardware and Software (install, configure, repair, troubleshoot, and maintain)

Assist with network connectivity issues (VPNs, Wi-Fi) and ensure systems connect to the network

Track software licenses and IT assets

Preferred

A+ Certification is a huge plus, but not a must-have

Company

Solugenix

Glassdoor3.6

Solugenix is a leading IT services and staffing firm providing IT service management, support center services and more.

Founded in 1969

Irvine, California, USA

1001-5000 employees

https://www.solugenix.com/

H1B Sponsorship

Solugenix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (41)

2024 (22)

2023 (23)

2022 (10)

2021 (20)

2020 (16)