Dexian · 18 hours ago
Call Center Customer Service Representative
Plano, TX
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $20/hrDexian is a leading provider of staffing, IT, and workforce solutions. The Patient & Physician Service Specialist – Junior is responsible for delivering high-quality support to Inspire patients and healthcare professionals, serving as the first line of support for inquiries related to Inspire therapy and related services.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Shivani Kumari
Responsibilities
Deliver high-quality support to Inspire patients, healthcare professionals (HCPs), and internal stakeholders
Serve as the first line of support for patient and physician inquiries related to Inspire therapy, device functionality, mobile applications, MRI compatibility, and related services
Demonstrate strong communication skills, reliability, emotional intelligence, and the ability to navigate evolving procedures while maintaining excellent customer experiences
Attend and be punctual during training
Communicate all shifts they are open to during screening
Qualification
Required
Reliable transportation for onsite work
A secure, quiet home workspace suitable for handling protected health information
Reliable internet connectivity
Customer service background, preferably in a formal call center environment
Experience in patient support, customer support, or technical support
Comfort supporting mobile applications, Bluetooth connectivity, or consumer technology
Strong verbal and written communication skills
Demonstrated reliability, accountability, and professionalism
Ability to navigate multiple systems and screens while handling live calls
Comfortable working in a fast-changing environment where procedures evolve
Attendance and punctuality during training are critical
Three unexcused late arrivals or callouts during training will result in release from assignment
Any no-call/no-show will result in immediate release
Benefits
10 days accrued PTO
No sick time accrual
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase