Georgia Institute of Technology · 13 hours ago
Technical Support Associate
Atlanta Metro
Full-time
Onsite
New Grad, Entry Level
0+ years expGeorgia Tech is a top-ranked public research university located in Atlanta, known for its commitment to innovation and diversity. The Technical Support Associate role involves providing assistance and troubleshooting for Information Technology systems, applications, and hardware, ensuring smooth operation and user satisfaction.
EducationHigher EducationUniversities
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical assistance and support to end-users for Information Technology systems, software, and hardware-related issues
Troubleshoot technical problems, identify root causes, and resolve Information Technology issues in a timely and efficient manner
Respond to user inquiries, service requests, and incidents through phone, email, or in-person communication channels
Document technical solutions, troubleshooting steps, and issue resolutions in Information Technology ticketing systems
Install, configure, and update software applications, drivers, and patches on user devices as needed
Conduct user training, tutorials, and knowledge sharing sessions to enhance end-user Information Technology skills and knowledge
Maintain Information Technology equipment inventory, track hardware assets, and assist with equipment setup and deployment
Adhere to Information Technology policies, procedures, and security protocols to ensure data protection and system integrity
Collaborate with Information Technology teams and vendors to escalate complex technical issues and coordinate problem resolution
Perform other job-related duties as assigned
Qualification
Required
High School Diploma, GED, or Vocational School Diploma
No prior relevant work experience required
This position requires a security clearance
This position requires US Citizenship
Preferred
Experience with IT ticketing systems (e.g. Jira Service Management, Zendesk, Freshdesk, ServiceNow)
Experience with endpoint management & patching solutions (e.g. Tanium, SCCM, PDQ Deploy, JAMF, WorkSpace One)
Experience with scripting languages (e.g. Python, PowerShell)
Experience supporting systems in highly regulated environments (e.g. DoD, Financial, Healthcare)
Familiarity with NIST 800-171, NIST 800-53, or related frameworks
Company
Georgia Institute of Technology
Georgia Institute of Technology operates as a state-funded research university.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$21.95MKey Investors
US Department of EnergyARPA-ENational Institute on Drug Abuse (NIDA)
2024-07-31Grant· $1.97M
2023-11-22Grant
2023-04-26Grant· $6M
Leadership Team
Raghupathy Sivakumar
Vice President of Commercialization & Chief Commercial Officer
Ashok Goel
Professor
Recent News
2025-11-03
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