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American Express · 2 days ago

Director-Business Operations

New York, NY

Full-time

Hybrid

Mid, Senior Level

$123K/yr - $215K/yr

5+ years exp

American Express is a company with a long history of innovation and commitment to its customers. The Director of Business Operations role is responsible for enhancing operational discipline and risk management within the Global Client Group, ensuring effective processes and controls to support high-quality outcomes for American Express and its merchant customers.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Manage day to day business operations and risk execution for GCG, serving as a central point of accountability for how operational risk, controls, and core processes are managed and delivered

Embed operational and control rigor into how GCG serves its customers, ensuring risks are identified early, issues are addressed decisively, and customer experience is protected

Partner closely with Client Managers to understand business and customer needs, translating those insights into practical process and control enhancements, and working with CLMs to implement changes

Drive consistency and uplift across GCG processes and controls, leading the design, implementation, and adoption of improved standards, procedures, and operating practices

Monitor, analyze, and drive resolution of Operational Risk Events (OREs), finding, and issues, identifying root causes, surfacing trends, removing roadblocks, and ensuring timely closure

Represent GCG in Guardian and enterprise risk initiatives, orchestrating inputs, managing follow-ups, and ensuring outcomes are delivered

Analyze risk performance and operational data to surface emerging risks, highlight areas of concern, and provide clear, actionable insights to senior leaders

Support governance forums and risk committees by raising key issues, informing discussions, and tracking actions through to completion

Contribute to longer -term operational and automation solutions by defining business requirements for product roadmaps and ensuring new capabilities improve control effectiveness and execution quality

Own and lead execution across multiple, cross-functional initiatives, holding team accountable for delivery and ensuring operational and control changes move from design through implementation across GCG

Qualification

Operational risk managementProcess designImplementationStakeholder engagementAnalytical skillsProblem-solving skillsHands-on leadershipAccountabilityClear communication