Massage Envy ยท 1 day ago
Seasoned Sales & Customer Service Associate
Shrewsbury, MA
Full-time
Onsite
Entry Level
$17/hr - $19/hr
1+ years expMassage Envy is a franchise dedicated to supporting wellness journeys, and they are seeking a Seasoned Sales & Customer Service Associate. The role involves providing outstanding customer service, promoting wellness programs, and supporting clinic operations to enhance client experiences.
Health Wellness & Fitness
Responsibilities
Provide outstanding customer service and help everyone feel valued and understood
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home care retail purchases based on service provider recommendations
Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
Help grow and retain a client base both in-person and through phone/email outreach
Qualification
Required
Previous proven sales experience of at least 6 months
Have a high school diploma (or equivalent)
Are critical thinkers with excellent math and computer skills and the ability to multitask
Have great people skills and can establish positive relationships with guests
Are supporters of total body care with a general knowledge of massage and skin care services
Minimum of 6 months experience in customer service
Can work 2-3 shifts per week, including at least 1 day shift (9:00am-3:00pm) and 1 evening shift (3:00pm-9:15pm)
Benefits
HEALTH, dental and vision insurance for Associates working a minimum of 20 hours/week
401(k) program for those who have worked a minimum of 1,000 hours
Paid time off for full-time Associates working at least 30 hours/week
Employee Assistance Program
A flexible schedule for a better work/life balance
A free monthly service
Free Massage Envy membership, with discounted services
In-depth product and service training
Company
Massage Envy
Massage Envy is a leading wellness franchise providing professional massage, skin care, and assisted stretch services nationwide.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Haycock
Co-Founder
Paul Malek
Chief Financial Officer
Recent News
The Arizona Republic
2023-10-24
2023-10-02
2023-09-01
Company data provided by crunchbase