frog · 1 day ago
Customer Experience (CX) Transformation - Senior Strategy Consultant
NYC Metro Area
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $150K/yr
5+ years expfrog is a leading global creative consultancy, part of Capgemini Invent, seeking dynamic Senior Consultants within their Customer Experience (CX) Transformation team. The role focuses on Customer Service transformation and Marketing, requiring strong analytical skills and experience in Transformation Strategy Consulting.
AutomotiveBrand MarketingConsultingConsumer GoodsInnovation ManagementLoyalty ProgramsMarketingRetailService IndustrySocial Impact
No H1B
Responsibilities
Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
Contribute to business development efforts through research, proposal development, and strategic recommendations
Qualification
Required
5+ years of relevant experience in two or more of the following areas: Strategy consulting: designing growth strategies, go-to-market plays, and business transformation programs
Marketing, sales, or service strategy & activation: Experience either in agency or in-house defining marketing campaigns/strategies, customer segmentations, sales growth strategies, contact/service center expertise, or similar to help a brand reach and deliver their customer experience in the right channel, at the right time, and with the right message
Transformation & operating model strategy: Experience creating and/or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models, and considering the people/process/technology impacts of market changes on organizations
Innovation & design strategy: Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models
Commercial/financial modeling: Proficiency in business case development and revenue modeling
Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients
Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills; fluent in English
Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
An interest in new experiences, products, technologies, consumer and cultural trends that are shaping the present and the future
Passion for collaborating with cross-disciplinary teams of designers, technologists, researchers and other innovators
Experience delivering strategy from early concept all the way to market launch
Ability to quickly form and succinctly convey a point of view on any topic
Ability to travel up to 75% to client sites, when required
Preferred
Experience in working on solutions for Financial Services, or Consumer Products would be highly advantageous
Benefits
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Company
frog
frog is a global creative consultancy, part of Capgemini Invent.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-24Acquired
Leadership Team
Sean Rhodes
Vice President
Company data provided by crunchbase