Atrium ยท 15 hours ago
Sr IT Support Engineer - 159669
New York, NY
Full-time
Hybrid
Senior Level
$130K/yr - $130K/yrAtrium is seeking a highly skilled and customer-focused Sr IT Support Engineer to provide advanced technical support across end-user environments and enterprise IT infrastructure. This role is critical to ensuring reliable technology operations, strong security posture, and an exceptional user support experience.
Real Estate
Responsibilities
User Support: Provide onsite and remote assistance for technical requests; diagnose, troubleshoot, and resolve issues; communicate progress; follow up and ensure completion of support tickets. Monitor and track support requests in the helpdesk ticketing system and document issues and resolutions. Train users on supported hardware, software, and services. Provide after-hours/on-call support as needed. Perform advanced troubleshooting beyond first- and second-level support
Hardware Support: Set up, test, deploy, and maintain laptops, desktops, printers, mobile devices, office phones, and conference room A/V equipment. Support data center infrastructure components, LAN and WLAN networking hardware, and security appliances
Software Support: Administer Microsoft Windows Server OS and server-based applications. Manage corporate server-side applications, SaaS/cloud administrator portals, and network and storage systems. Deploy and maintain corporate-standard software and patch management solutions
Maintenance: Perform hardware and software upgrades, security patches, firmware updates, equipment refreshes, and system optimizations. Maintain updated physical and virtual system images with current security patches and software versions
Documentation: Create, follow, and maintain IT documentation, procedures, and knowledge base articles. Document issues, troubleshooting steps, resolutions, and new practices. Conduct user training and update training materials as needed
Inventory: Track hardware assets, software licenses, repairs, replacements, and changes. Maintain and administer the corporate asset management tool
Additional Responsibilities: Learn and adopt new technologies; respond to and prioritize potential security threats or incidents; lead desktop support initiatives such as OS migrations, patching, and hardware refresh projects; coordinate with external vendors; identify automation opportunities to improve efficiency and user experience
Qualification
Required
Experience delivering in-person and remote technical support via phone, email, chat, walk-ins, and video calls
Strong intermediate-to-advanced troubleshooting skills
Experience supporting Windows desktops/laptops and peripherals
Experience supporting Mac desktops, MacBooks, and iOS devices
Experience with Android and iOS mobile devices
Experience administering Windows Server, Active Directory, and Microsoft Exchange (basic to intermediate)
Experience supporting file servers, print servers, PBX systems (e.g., Avaya IP Office), VDI solutions (VMware Horizon, Citrix), email security gateways (Mimecast), endpoint security tools (Sophos), and Windows 10/11 environments
Preferred
Bachelor's degree preferred or equivalent professional experience
Benefits
Atrium Care Package available, upon eligibility.
Company
Atrium
Atrium is a global WBENC-certified Talent Solutions and Extended Workforce Management leader.
Founded in 1946
201-500 employees
H1B Sponsorship
Atrium has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Caylon Joiner
Talent Acquisition Partner
Shannon Mooney
Managing Director, Strategic Partnerships
Company data provided by crunchbase