Customer Success Engineer jobs in United States
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Linx Security · 19 hours ago

Customer Success Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Linx Security is seeking a Customer Success Engineer to help enterprise customers adopt and integrate their solutions effectively. The role involves onboarding customers, managing renewals, and collaborating with internal teams to ensure successful implementations and customer satisfaction.

Computer & Network Security
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H1B Sponsor Likelynote

Responsibilities

Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value
Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture
Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value
Manage renewals and reduce churn through proactive engagement
Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed
Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions
Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes
Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success

Qualification

IAM technologiesAPI proficiencyScripting (Python)Cloud platformsProblem-solvingCustomer engagementCross-functional collaborationAdaptability

Required

Proven experience in a technical customer facing role, preferably in IAM or cybersecurity environments
Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success
Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS)
Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments
Strong ability to define and implement success metrics to measure customer engagement and retention
Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership
A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows

Company

Linx Security

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The modern Identity Security solution for the modern enterprises
dateFounded in 2023
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.linx.security/

H1B Sponsorship

Linx Security has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage
Total Funding
$33M
2024-07-22Series A· $33M

Recent News

PR Newswire
Linx Security Delivers The First Contextual Intelligence AI Agent for Enterprise Identity Governance
2025-09-10
Company data provided by crunchbase