WSFS Bank · 14 hours ago
Manager of Cash Logistics and Quality Control
Newark, DE
Full-time
Onsite
Mid, Senior Level
$91K/yr - $149K/yr
5+ years expWSFS Bank is a locally headquartered bank and wealth management company that empowers its associates and supports the community. The Manager of Cash Logistics and Quality Control will oversee key departments, enhance proprietary systems, and ensure compliance with operational standards while driving innovation and strategic initiatives.
BankingFinanceFinancial Services
Responsibilities
Lead Settlement, Vault Reconcilements, and Claims teams with clear objectives, efficient task delegation, and performance monitoring to ensure high engagement and productivity. Will at times serve as backup to operations staff
Own and execute strategic initiatives across operations, technology, and vendor management, driving innovation and continuous improvement
Manage relationships with national ATM providers, ISO networks, and vendor partners, including executive-level engagement, to support service delivery and strategic goals
Collaborate with IT to enhance proprietary systems—defining database architecture, optimizing SQL-based transaction workflows, and supporting end-to-end testing of software features
Conduct surprise audits of ATMs and armored carrier vaults to ensure SOX compliance and operational integrity
Administer billing decisions and oversee system job execution
Develop analytical frameworks, predictive models, and performance dashboards to support senior leadership in strategic planning and operational decisions
Design and implement policies that streamline operations, reduce financial risk, and align with regulatory and corporate standards
Monitor vendor SLAs, conduct annual due diligence, and evaluate service utilization, pricing, and innovation opportunities
Stay current with payments industry trends and best practices through active participation in educational forums and seminars
Collaborate with internal and external stakeholders to align objectives, KPIs, and asset protection strategies
Serve as a liaison across departments and vendors, facilitating education and adoption of data management processes
Maintain ownership of operational issues, resolve technical challenges, and provide timely, informed responses
Qualification
Required
Bachelor's degree in Business, Finance, Information Systems, or a related quantitative field required
Minimum of 4–7 years of relevant industry experience in banking, fintech, or cash logistics
At least 5 years of experience in bank operations management, with exposure to technology-driven environments
Proven financial acumen and advanced analytical skills to support data-driven decision-making
Demonstrated success in leading high-performing, production-oriented teams in banking or fintech environments
Strong background in cash logistics, including vendor coordination and ATM network operations
Proficiency in industry-standard data tools and platforms used in cash logistics and banking operations
Expert-level skills in quantitative analysis using Excel and Power BI; experience with building dashboards and predictive models
Advanced knowledge of SQL, including query design, relational database structures, and data mapping
Skilled in managing multiple priorities and maintaining focus in high-volume, fast-paced settings while making sound, timely decisions under pressure
Strategic and innovative thinker with a track record of developing and launching new operational or technical solutions
Ability to assess gaps between current systems and future-state vision, and lead transformation initiatives
Excellent written and verbal communication skills; able to convey complex ideas clearly across all levels
Strong negotiation and influence skills; able to drive consensus and deliver actionable solutions
Ability to support operations during peak volume periods with agility and precision
Knowledge of emerging technologies and their application in banking environments to improve productivity and accuracy
Capable of delivering timely business and technical presentations across diverse asset portfolios and vendor networks
Must be a creative and holistic problem-solver with the ability to convert complex datasets into actionable insights
Skilled in investigating and resolving issues such as data transmission errors, reporting discrepancies, fraud, and theft
Solutions require critical thinking, independent judgment, and deep understanding of internal systems and vendor logic
Proficient in using SQL queries, pivot tables, VLOOKUP/XLOOKUP, and basic programming logic to perform root cause analysis
Must operate with zero assumptions—actions are driven by validated insights and aligned with policy and compliance standards
Benefits
Medical, dental, and vision coverage
A 401(k) plan
Life, accident, and disability insurance
Flexible spending accounts (FSAs) and health savings accounts (HSAs)
Wellness programs
Paid parental leave
Military leave
Vacation and other paid time off
Sick leave in accordance with applicable state laws
Paid holidays
Company
WSFS Bank
WSFS Bank is the seventh oldest, continuously-operating bank in the United States.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$200M2025-12-09Post Ipo Debt· $200M
1986-12-05IPO
Leadership Team
A
Alyson Beasley Bradley
SVP/Chief Auditor
Brooke Moyer
SVP & Director of Loan Syndications
Recent News
2025-11-05
2025-11-03
Company data provided by crunchbase