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State of South Carolina · 1 day ago

Agency Process Modernization Director (Project Manager II) - 61162694

Lexington County, SC

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

The South Carolina Department of Education is seeking an Agency Process Modernization Director to lead the transformation of operational processes across various departments. This role involves redesigning workflows, driving change management, and enabling data-informed operations to improve service delivery and compliance.

Government

Responsibilities

Lead Agency Process Modernization: Drive and coordinate business process redesign, workflow optimization, and operational modernization across Procurement, Finance, Operations, and related functions by developing and executing a phased modernization roadmap that begins with Procurement and expands to additional offices over time

Reimagine Procurement End-to-End: Partner with Procurement leadership to redesign the full procurement lifecycle (from intake and planning through solicitation, award, contract management, and payment) translating complex rules and constraints into clear, intuitive workflows that reduce cycle times and administrative burden while maintaining compliance

Design Human Centered-, Scalable Workflows: Map current state processes, identify pain points, and design -future state- workflows that prioritize clarity, usability, accountability, and speed, while aligning processes with enabling technologies so systems support the work rather than dictate it

Standardize While Allowing Flexibility: Establish process standards, templates, playbooks, and design principles that create consistency across the agency while accommodating diverse program needs and replacing individual workarounds with repeatable, teachable processes that endure through staffing changes

Drive Change Management & Adoption: Lead stakeholder engagement, communications, and training to ensure redesigned processes are understood, adopted, and sustained, serving as a trusted advisor to leadership and staff as teams transition from legacy practices to modern, mission aligned- ways of working

Enable Data Informed- Operations: Define operational metrics, business value and feedback loops to evaluate process performance, identify bottlenecks, and drive continuous improvement, partnering with Finance, IT, and leadership to elevate operational insight and transparency across workflows

Lead Cross-Functional Teams: Guide teams in the delivery of business strategy and process modernization initiatives, ensuring alignment with organizational goals and measurable outcomes

Facilitate Collaborative Discovery: Conduct workshops and envision sessions to define future state business processes and support stakeholder interviews to identify impacts, assess needs, and understand end-user experience

Qualification

Business Process RedesignChange ManagementProject ManagementProcess Improvement MethodologiesData AnalysisAnalytical SkillsTraining DevelopmentFacilitation SkillsCommunication Skills

Required

A bachelor's degree and experience managing large projects of moderate complexity and risk

Preferred

Bachelor's degree in business administration, operations management, organizational design, industrial engineering, or a related field, or equivalent professional experience

Five plus (5+) years of experience in project management with proficiency in technology

Demonstrated experience leading complex business process redesign efforts in procurement, finance, operations, or enterprise service functions

Strong systems thinker with the ability to see connections across policy, people, technology, and workflow design

Familiarity with process improvement methodologies (e.g., Lean, Six Sigma, service design, design thinking, or similar frameworks)

Exceptional facilitation and communication skills. Able to bring clarity to complexity; collaboratively across internal offices, leadership, and partners; and build shared ownership of change

Comfort moving between strategic vision and hands-on execution, designing processes, and helping teams implement them in practice

Experience supporting business transformation initiatives, including organizational change management, business advisory, and learning

Experience in facilitating workshops, conducting stakeholder interviews, and mapping current and future state business processes

Strong analytical skills for data gathering, pattern identification, and gap analysis

Experience designing and delivering training, communication plans, and coaching strategies

Ability to measure and report on business value metrics and progress