Hobart Food Equipment and Service · 20 hours ago
Lead Service/Repair Technician
West Palm Beach, FL
Full-time
Onsite
Senior Level
7+ years expHobart Food Equipment and Service is seeking a Lead Service/Repair Technician to interface with customers regarding technical aspects of their services. This role involves troubleshooting, problem resolution, and providing guidance and training to junior technicians while ensuring customer satisfaction and adherence to organizational policies.
Food and Beverage
Responsibilities
Installs, maintains, troubleshoots, and repairs commercial food equipment for customers on contract and/or time and material (i.e., T&M) basis
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs
Supports branch and organization financial objectives through customer relations
Maintains current organization, industry, and equipment knowledge
Communicates with customers on-site and presents additional service offerings
Support senior staff technicians and mentor’s junior technicians with all technician duties
Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies
Qualification
Required
High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience
Mechanical Aptitude – demonstrates expert mechanical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers
Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences
Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others
Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions)
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads)
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel
Demonstrates accuracy and thoroughness
Looks for ways to improve and promote quality
Applies feedback to improve performance
Monitors own work to ensure quality
Meets productivity standards as set by Customer Facing Metrics (CFMs)
Completes work in timely manner
Strives to increase productivity
Works quickly
Is consistently at work and on time
Ensures work responsibilities are covered when absent
Arrives at meetings and appointments on time
Follows instructions, responds to management direction
Takes responsibility for own actions
Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Gives and welcomes feedback
Contributes to building a positive team spirit
Puts success of team above own interests
Able to build morale and group commitments to goals and objectives
Supports everyone's efforts to succeed
Recognizes accomplishments of other team members
Keeps commitments
Commits to extended hours of work when necessary to reach goals
Completes tasks on time
Ability to read and understand safety guidelines of the business
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced
Demonstrates a comprehensive knowledge of company products and services
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
Demonstrated ability to communicate orally with individuals from within and outside the organization
Demonstrates crisis/conflict resolution skills
Ability to self-motivate and take direction from senior technicians and management
Thrives in multi-tasking environment and can adjust priorities quickly
Lift up to 75 lbs with or without assistance
Climb up to 10 ft with an A-frame ladder
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneel, squat, bend, push/pull
Move in different positions to accomplish tasks in various environments including tight and confined spaces
Operate motor vehicles or heavy equipment
Operate machinery and/or power tools
Office facility and customer facilities (including commercial kitchens of various types of businesses)
Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
Travel requirement up to 50% of time
Normal business hours with occasional/frequent/extended hours as needed
Flexibility with schedule to meet critical deadlines
Extended hours may include nights and/or weekends
Normal scheduled hours cover early mornings, evenings and/or weekends
Preferred
Mechanical or electrical experience is preferred, but not required
Associate degree is preferred, but not required
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is highly desirable
Industry certification is highly desirable
Company
Hobart Food Equipment and Service
While running a business you constantly have a million things going on in your operation every day and any one of them can go wrong without notice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Terry Strong
Senior Director Technicial and Engineering Support
Company data provided by crunchbase