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Lutheran Community Services Northwest · 8 hours ago

Program Coordinator

Renton, WA

Full-time

Hybrid

Entry, Mid Level

$31.50/hr - $33.50/hr

2+ years exp

Lutheran Community Services Northwest is dedicated to providing support services for health, justice, and hope in the community. The Program Coordinator will oversee and coordinate programming for the supportive housing program, facilitating development and expansion of services while ensuring compliance and effective service delivery.

HospitalityNon Profit

H1B Sponsor Likely

Responsibilities

Coordinate daily operations of the program

Liaise and communicate with partnered support services such as local food banks, OSL, CEA, shelter providers, and others

Liaise with local community service providers, City staff, and King County staff and programs to facilitate participant referrals

Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency

Know and understand program contracts and ensure compliance

Provide supportive crisis counseling and case management support to program participants as needed

With the Program Manager, ensure maintenance of all necessary logs, records, reports, and statistics

Participate in ongoing training and program development

Train staff and ensure enforcement of program policies and agency rules

Work in conjunction with other Compass programs to support the agency’s mission

Hire, train, and supervise Shift Supervisors and day-shift Program Assistants, both regular and relief, to ensure effective delivery of trauma-informed services

Develop schedules and ensure shift coverage

Provide leadership support to all program staff

Serve as the first point of contact for staff call-outs and no-shows, which may require finding relief coverage or covering shifts personally

Manage staff scheduling and ensure adequate coverage for service delivery

With the Program Manager, facilitate regular staff meetings

Support program improvements and development in collaboration with the Program manager and Housing Services Director, including staffing decisions and auxiliary to services

Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies

Provide and model de-escalation and crisis intervention, developing a supportive milieu and acting as a role model for front-line staff

Perform daily activities as needed to ensure smooth program operations

Recognize the value that different perspectives and cultures bring to the organization

Maintain positive working relationships with agency employees to foster a cooperative and harmonious work climate

Project a favorable image of the organization to promote its aims and objectives and enhance public recognition

Perform duties in a timely and effective manner in accordance with agency policies

Serve as a member of the management team

Keep the immediate supervisor promptly informed of significant problems or unusual matters

Take prompt corrective action or suggest alternative solutions when necessary

Handle conflict situations proactively and effectively, modeling strong conflict-resolution skills

Create a work climate where staff are challenged, supported, and motivated to excel

Build strong teams that apply diverse skills and perspectives toward shared goals

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice

Carry out supervisory duties in accordance with agency policies and applicable laws. Directly supervise Program Assistants and relief staff. Responsibilities include interviewing, hiring, and training staff; planning, assigning, and directing work; monitoring performance; providing recognition; coaching, counseling, and discipline when necessary; and addressing complaints and resolving problems

Qualification

Program CoordinationCase ManagementCrisis InterventionSupervisory ExperienceData EntryMicrosoft ProductsEmotional IntelligenceConflict ManagementTeam LeadershipCommunication Skills

Required

Minimum of two years' experience in a human services setting addressing housing instability, supportive housing, mental health, substance use, employment insecurity, or domestic violence (required)

Valid Washington State driver's license, proof of insurance, and acceptable driving record (required)

The employee in this position must be able to read, write, and understand English

Preferred

Minimum of one year of direct supervisory or management experience (preferred)

Minimum of two years' experience in case management or direct service roles serving unsheltered individuals (preferred)

Awareness of, or training in equity, intersectionality, and belonging (preferred)

Experience working in multilingual or language-barrier environments (preferred)

Current Washington State Food Handlers Permit (preferred; sponsorship available within one month of hire if not current)

Benefits

Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy

Employer-paid short- and long-term disability insurance

Life insurance coverage at no cost to you

Up to 2 weeks of vacation in your first year (based on hours worked)

Up to 2 weeks of sick leave (based on hours worked)

12 paid agency recognized holidays

2 floating holidays to use your way

403(b) retirement plan with employer matching (eligibility applies)

Access to our Employee Assistance Program (EAP) for you and your family

Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

Company

Lutheran Community Services Northwest

Lutheran Community Services Northwest is a non-profit organization that helps vulnerable children, families & refugees to win challenges.

Founded in 1921

Seattle, Washington, USA

501-1000 employees

https://lcsnw.org/

H1B Sponsorship

Lutheran Community Services Northwest has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (3)