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Epiroc · 12 hours ago

Field Service Technician

Tucson, AZ

Full-time

Onsite

Mid, Senior Level

2+ years exp

Epiroc is a leading productivity partner for the mining and infrastructure industries, and they are seeking a Field Service Technician to provide thorough service support for technical problems. The role involves troubleshooting, repairing, and installing parts to maintain equipment while adhering to high quality standards and safety protocols.

ConstructionInformation TechnologyManufacturingMining

No H1B

Responsibilities

Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory

Complete daily work assignments as requested from the customer or supervisor

Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site

Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field

Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact

Maintain courteous and professional demeanor and communication with customers and internal staff at all times

Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims

Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication

Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment

Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers

Rebuild various complete components to OEM specifications in service shop

Ability to perform essential functions of the job on the various equipment types supporting all business line areas

Serve as a subject matter expert for other service technicians, support with their training and development

Qualification

Mechanical aptitudeHydraulic systemsElectrical systemsPneumatic systemsRig Control SystemsTechnicalTrade SchoolBasic computer skillsSafety proceduresWork ethicCommunication skills

Required

Basic computer skills

Familiarity with Epiroc equipment

Previous work experience demonstrating a strong mechanical aptitude

Good work ethic

Ability to read basic hydraulic and 24-volt schematics

Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc

Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager

Maintain a valid driver's license; a good driving record is required

If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver's License (CDL) for Department of Transportation (DOT) purposes and maintain an active license

Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only

Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate)

Travel is required in this position

Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience

Will need to complete TL1 and TL2 within 3-6 months of hire

Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience (for Level 3)

Expert at Rig Control Systems (RCS) (for Level 3)

Will need to complete TL1 and TL2 training within 1 month of hire (for Level 3)

Level will be determined based on selected candidate's relevant work experience, knowledge, skills and ability to perform the essential functions of the job