GIA Publications, Inc. · 1 day ago
Bilingual Customer Service Representative
Bedford Park, IL
Full-time
Onsite
Entry Level
$17/hr - $18/hr
2+ years expGIA Publications, Inc. is seeking a Bilingual (English and Spanish) Customer Service Representative to work in their Bedford Park, Illinois office. This role involves assisting customers with inquiries and orders related to their sacred music, music education, and music distribution divisions.
Digital EntertainmentEducationMusicPublishing
Responsibilities
Answer customer inquiries about products, orders, subscriptions, shipping, and billing across GIA’s publishing and distribution divisions
Maintain a positive, empathetic, and professional attitude toward customers at all times
Process orders, forms, applications, and requests
Provide feedback and assistance for the efficiency of the customer service process
Assist with customer inquiries about hymnals and missals and subscription renewal campaigns
Provide basic support to customers with inquiries about the functionality of GIA website(s)
Update mailing lists and assist with data entry related to customers and products
Filing, copying, mail processing, and other various office duties as needed
Qualification
Required
High School diploma/GED (Associate's or Bachelor's degree preferred)
2-3 years of customer service or related experience
Excellent verbal and written communication skills in English and in Spanish
Strong telephone and interpersonal skills
Experience working with data entry and with Microsoft® Office software
The ability to learn new programs and systems quickly
Reliability
Preferred
Familiarity with musical, Roman Catholic, and/or liturgical terminology is a plus
Benefits
Employer subsidized health insurance.
Dental and vision insurance options.
Prescription coverage.
A 401K Plan and a Profit-Sharing plan.
Earned paid vacation time.
Employee discounts
Employee Assistance Program (EAP)
Earned Sick leave
Paid holidays
Company
GIA Publications, Inc.
GIA Publications, Inc.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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